Security Guard

Description

HIGHLAND CLARKSBURG HOSPITAL

JOB DESCRIPTION

SECURITY GUARD

Job Summary:
This position is responsible for helping the efficient operation of the Security Services Department for Highland-Clarksburg Hospital (HCHI). The primary responsibility is to ensure a safe and secure environment for all persons on the property and for the property itself.  This position assists other departments with security-related occurrences and concerns. This position reports to the Security Manager.  
 

Essential Functions:
1. Initiates positive customer service interaction and provides appropriate assistance to hospital patients, visitors and staff to facilitate orderly and efficient access to HCHI facilities in accordance with HCHI  policies and procedures.

2. Maintains consistent visibility and presence at assigned location(s) responding to all patient, visitor and staff requests for information/assistance in a caring, courteous manner, 100% of the time.

3. Provides physical assistance to staff as needed to ensure a safe and secure environment.

4. Monitors and maintains traffic flow in parking areas and roadways by assisting disabled vehicles, issuing parking permits and warning violations.

5. Protects people and property by assisting in the prevention of accidents, theft and vandalism, in accordance with HCHI policies and procedures.

6. Maintains consistent presence and visibility by performing routine building rounds, building door unlocks, exterior building and parking lot patrol.

7. Makes recommendations to management, staff, visitors and patients to improve security and prevent accidents and crime.

8. Reports suspicious situations, circumstances, incidents and persons, according to policy and procedures.

9. Provides written documentation of activities, incidents, premises safety, accidents, theft, vandalism and other data requested by supervision in a factual, objective, and legible manner.

10. Responds to and provides assistance to patients, visitors and staff during emergency situations such as assaults, domestic disputes, fire, vandalism, bomb threats, theft, vehicle accidents, disasters, etc.

11. Watches video security monitors carefully and diligently to identify safety and security issues that arise and takes timely and appropriate action to mitigate any concerns observed.  Reports the same to superiors in accordance with policies and procedures.

12.  Expectations of this position include the following as required:  incident reporting, routine building rounds, incident investigation, crowd control, may assist with restraining patients, disaster response, domestic disputes, parking enforcement, consistence presence and visibility, victim assistance, policy enforcement, investigation of alarms, parking lot rounds, effective radio communication, loss prevention, etc.

Qualifications

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
High school diploma, GED, or work experience that demonstrates the ability to perform the job. May be required to obtain a GED within six months of hire. Associates degree or college course work preferred. 
 

Experience:
Prior security experience and/or training preferred.  Prior Health Care Security Experience preferred.   
 

Language Skills:

Ability to solve practical problems and deal with a variety of variables as needed. Ability to interpret instructions furnished in written, oral, diagram, or schedule form including facility and equipment blueprints.  Ability to write routine reports and speak effectively with patients and their families, employees and public.

Certificates, Licenses, Registrations:
None
 

SKILLS & ABILITIES:
Ability to perform effectively under often stressful situations. Good decision making skills. Ability to organize and maintain document controls. Demonstrates writing skills. Must be a team player. Displays caring and courteous attitude. Ability to maintain confidentiality. Maintains accurate documentation.  Good customer service skills. Good public relations, communication and listening skills. Easy adaptability to situations. 
 

Reasoning Ability:

Ability to solve practical problems and deal with a variety of variables as needed.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to finger, handle or feel objects.  The employee frequently is required to stand, walk and reach with hands and arms.  The employee is occasionally required to set, climb or balance, stoop, kneel, or crouch, and smell.  The employee must occasionally assist or lift up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.