Technical Representative

Job Description

Job Description

Highland Commercial Roofing was established in 1991 with an aspiration to set a new standard for client relationships based on an enduring commitment to excellence in service and quality. Our growing list of ongoing relationships includes a large, distinguished group of premier building owners, property managers, and corporations.

Highland’s commitment to our employees, and in turn, our employees’ devotion to our company, the trade, and the job at hand makes it possible for Highland to confidently stand behind all installed systems. Highland is recognized throughout the industry as the leader in value, customer satisfaction, and industry dedication.

POSITION SUMMARY :

The Technical Representative will provide technical support to contractors, distributors and sales representatives. The Technical Representative will report to the Executive Vice President and Vice President.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :

• Provide answers to inquiries to assist all customers including roofing contractors, technical representatives, sales representatives, distributors, architects, specifiers, and roof consultants.
• Perform final roof inspections on completed projects
• Perform inspections on warranty leak claims
• Perform training programs and assistance for applicators, estimators, and customers to instruct / educate them on application or other relevant subject matter to increase their efficiency and capacity to properly
• Perform field tests and provide feedback and solutions for experimental technologies

OTHER RESPONSIBILITIES :

MINIMUM QUALIFICATIONS :

KNOWLEDGE, SKILLS, AND ABILITIES :

WORKING CONDITIONS AND PHYSICAL DEMANDS :

This position will be in an office setting at a desk equipped with computer, monitors, phone, and other applicable resources / equipment. The applicant will be required to go visit job sites. It will require the applicant to routinely sit, stand, stoop, kneel, crouch, and bend for up to 8 hours. Position requires the occasional lifting of objects up to 10lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING HOURS :

Standard hours Monday-Friday, eight to ten hours per day. This position is on-site.

EOE M / W / Vet / Disabled

All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and / or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements as the employee may be required to perform any other duties as assigned. In the event of an absence where the employee cannot perform these duties, the designated manager shall perform these duties.