What are the responsibilities and job description for the Outpatient Care Scheduler - (FT) position at Highland District Hospital?
Department: Centralized Scheduling
Reports to: Patient Access Manager
FLSA Code: Non-exempt
Position Summary:
The Outpatient Scheduler is responsible for all duties and standards within this job description according to the established policies, procedures and guidelines outlined in the department and organization wide policy and procedure manuals.
Position Accountabilities:
Reports to: Patient Access Manager
FLSA Code: Non-exempt
Position Summary:
The Outpatient Scheduler is responsible for all duties and standards within this job description according to the established policies, procedures and guidelines outlined in the department and organization wide policy and procedure manuals.
Position Accountabilities:
- Delivers patient care utilizing the 5 steps of the Nursing Process.
- Assess scheduling request
- Plan by availability
- Implement appointment
- Evaluate finished schedule
- Patient teaching
- Responds to the demands of the changing patient acuity in a positive, efficient manner.
- Assignment
- Individual
- Demonstrates responsibility and accountability for continuous improvement and practices quality service as evidenced through QI results and patient satisfaction surveys.
- Maintains positive customer relations with patients, families, and co-workers as well as maintain positive team member relations by demonstrating responsibility and accountability for enhancing positive relations.
- Public Relations
- Employee Relations
- Physicians and their respective offices
Unit Specific Accountabilities:
- Schedules patient appointments according to established protocols and obtains the necessary information for new and established patients.
- Correctly enters/updates patient information, including demographics and insurance.
- Assumes telephone responsibilities; answers telephone promptly and professionally using a pleasant voice; records request for appointments for new patients, follow-up patients, and cancellations; helps notify patients of any time change due to cancellations or delay in schedule; relays information to appropriate staff members or physician promptly; keeps staff informed of messages.
- Possesses a sense of responsibility, initiative, and honesty. She/He has the ability to follow directions accurately. Has the ability to function under pressure and during emergencies. Has the desire and ability to cooperate with others. Maintains high ethical standards. Is very organized and possesses good communication skills and good computer skills.
- Be able to work flexible hours.
- Completes annual skills validation, maintains competencies and education per Department/Hospital policy.
- Maintain a safe and neat work area.
- Maintains current schedules.
- Maintain patient’s rights and privacy.
- Will assist with patient activities as assigned.
- Demonstrates responsibility and accountability for continuous improvement.
- Practices quality service as evidenced through QI results and patient satisfaction.
- Maintain supplies and report malfunctioning equipment.
- Attends 75% of staff meetings to maintain awareness of updated activities of the department and unit.
- Organizes all schedules; works closely with physician’s office staff to eliminate schedule difficulties.
- Maintains confidentiality; follows hospital dress code; adheres to safety policies; works with health team members; participates in in-service education.
- Highland District Hospital is committed to serving our community by quality healthcare in an atmosphere of safety, compassion, and excellence. It is the responsibility of all employees to interact with patients, visitors, and/or co-workers with compassion, dignity, and respect. Employees are to maintain positive behaviors, approaches and attitudes and commitment to interpersonal service. Each employee is to serve as a role model for the organization’s Customer Service initiative; A-I-D-E-T; Acknowledge – Introduce – Duration – Explanation – Thank-you; proactively promoting teamwork and a collaborative culture.
- Responsible for abiding by and adhering to all HDH Corporate Compliance Program initiative and standards.
- Responsible for compliance with HDH safety standards, policies and procedures.
Position Qualifications:
Education – Required: High School graduate or equivalent. Completion of orientation program and attends departmental in-services.
Minimum Experience: Previous experience or on the job training.
Preferred Experience: At least one year experience in clerical, secretarial, and medical field.
Competencies Required: Typing, computer skills and medical terminology. Ability to work under pressure, to receive multi-directions.
Education – Required: High School graduate or equivalent. Completion of orientation program and attends departmental in-services.
Minimum Experience: Previous experience or on the job training.
Preferred Experience: At least one year experience in clerical, secretarial, and medical field.
Competencies Required: Typing, computer skills and medical terminology. Ability to work under pressure, to receive multi-directions.
Why join the HDH team?
Highland District Hospital is a critical access designated, 25-bed acute care facility. We currently employ more than 400 people and benefit from the services of community volunteers. Our medical staff includes over 100 physicians and 15 mid-level providers, representing over 25 specialties and subspecialties. While we are a community-centered hospital, we are also known for our technology and sophisticated healthcare services. Our service area includes over 65,000 residents from Highland County and surrounding counties.
Quality
Teamwork/Collaboration
Integrity
Patient-First Mind Set
Compassion
At HDH we are always focused on doing what is best for those we serve and committed to providing a safe, effective, and efficient environment which promotes healing and growth.
Benefits Available:
Competitive Salary
Cafeteria Discounts/Employee Ordering Options
Health, Dental and Vision Insurance
Company Paid Life Insurance
Generous Paid Time Off
OPERS and Ohio Deferred Compensation
Full-time, Part-time, and PRN schedules available
Professional Development and Educational Assistance Opportunities
Loan Forgiveness Program
Employee Assistance Program
Employee Recognition Programs
Highland District Hospital is a critical access designated, 25-bed acute care facility. We currently employ more than 400 people and benefit from the services of community volunteers. Our medical staff includes over 100 physicians and 15 mid-level providers, representing over 25 specialties and subspecialties. While we are a community-centered hospital, we are also known for our technology and sophisticated healthcare services. Our service area includes over 65,000 residents from Highland County and surrounding counties.
At Highland District Hospital we strive to be caring people serving our community by providing exceptional, accessible, quality healthcare in an atmosphere of safety, compassion, and excellence.
Our values provide the framework for fulfilling our mission and vision.
We value:Quality
Teamwork/Collaboration
Integrity
Patient-First Mind Set
Compassion
At HDH we are always focused on doing what is best for those we serve and committed to providing a safe, effective, and efficient environment which promotes healing and growth.
Benefits Available:
Competitive Salary
Cafeteria Discounts/Employee Ordering Options
Health, Dental and Vision Insurance
Company Paid Life Insurance
Generous Paid Time Off
OPERS and Ohio Deferred Compensation
Full-time, Part-time, and PRN schedules available
Professional Development and Educational Assistance Opportunities
Loan Forgiveness Program
Employee Assistance Program
Employee Recognition Programs
Benefits Available:
- Competitive Salary
- Cafeteria Discounts/Employee Ordering Options
- Health, Dental and Vision Insurance
- Company Paid Life Insurance
- Generous Paid Time Off
- OPERS and Ohio Deferred Compensation
- Full-time, Part-time, and PRN schedules available
- Professional Development and Educational Assistance Opportunities
- Loan Forgiveness Program
- Employee Assistance Program
- Employee Recognition Programs
