IT TECHNICIAN/FULL-TIME

Highland Hills Medical Center is looking for an IT Technician. This is a full-time position, day shifts with on-call hours as needed. This person will be employed by HHMC and report to the Tate County IT Director under a Memorandum of Understanding (MOU) with Tate County. Salary is 35K to 45K depending on experience and includes benefits. 
 
Job Responsibilities: 

• Provide comprehensive IT support and maintenance services for both Highland Hills Medical Center and Tate County. 

• Ensure that all computer hardware and related technology are maintained and functional across both entities. 

• Possess a strong technical background in computer hardware and software, demonstrate excellent problem-solving skills, and communicate effectively with both technical and non-technical staff in both environments. 

Requirements: 

• Associate’s degree from an accredited college or university in computer science, information technology or a closely related field 

• Two (2) years of information technology work experience performing duties such as providing hardware and software training; identifying and resolving hardware and software problems; participating in a help desk environment; and /or implementing a variety of applications 

Knowledge, Skills, and Abilities: 

• Knowledge of operating systems including Microsoft Windows, and specialized medical software. 

• Effectively manage time and workflow to meet operational deadlines. 

• Troubleshoot and repair devices quickly and efficiently to minimize any negative impact on patient care. 

• Possess excellent organizational skills to maintain accurate inventory of devices while under repair and ensure a well-organized pool of components and tools. 

• Establish and maintain professional working relationships with staff. 

• Exhibit strong communication skills to ensure clear, effective support. 

• Adhere to HIPAA and healthcare IT security compliance requirements. 

Essential Duties and Responsibilities: 

Effective performance of this position includes, but is not limited to: 

• Installing, configuring, and maintaining computer hardware, software, including desktops, laptops, printers, monitors, and other peripherals. 

• Responding to technical support requests from end users while resolving issues in a timely manner. 

• Performing routine technology maintenance tasks, such as cleaning devices and updating software to ensure optimal system performance. 

• Identifying and documenting technical issues to submit warranty or maintenance requests with contracted vendors. 

• Collaborating with other IT staff to identify and address network and security issues that could impact operations. 

• Supporting the setup and maintenance of clinical and administrative workstations, including configuring and deploying software and hardware to meet specific departmental needs.