What are the responsibilities and job description for the Corporate Customer Support Associate position at Highland Management Group?
Highland Telecommunications is an outsourced sales and marketing firm and our customer representatives are the backbone of our business. We're hiring for an entry-level Corporate Customer Support Associate for our operations headquarters in Florida. Throughout the years, our clientele has grown tremendously and we are creating opportunities for our team members to evolve into branch owners by the end of the year.
To perform the Corporate Customer Support Associate role successfully, this person must have effective listening skills and be able to use positive body language. Our business is done in person and directly with our clients' leads. So, when we talk to our customers, we are responsible for creating a unique and optimistic experience for them while solving their product or service issues. Are you ready to be successful, advance your career, make friends, and do meaningful work that makes a difference to people? Join our local team and fuel your passion for work and life.
As a Corporate Customer Support Associate, you'll:
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To perform the Corporate Customer Support Associate role successfully, this person must have effective listening skills and be able to use positive body language. Our business is done in person and directly with our clients' leads. So, when we talk to our customers, we are responsible for creating a unique and optimistic experience for them while solving their product or service issues. Are you ready to be successful, advance your career, make friends, and do meaningful work that makes a difference to people? Join our local team and fuel your passion for work and life.
As a Corporate Customer Support Associate, you'll:
- Train in all aspects of account creation and management
- Help business customers with any products and services they may require, quote accurate price points and be able to close sales effectively
- Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help solve their problems. You'll do both
- Stick to your schedule, show up for work on time, and engage with our company's culture and activities. The more you invest in your career, the more it gives back to you
- Endure personal evaluations with the top managers and Sales Representatives throughout the week. We believe in teaching you new and effective ways to to fit your comfortability in selling our client's products to earn high commissions
- Instantly make you part of our family of diverse people focused on making really good customer experiences happen
- Start you off with full training and an assigned mentor
- Give you ways to earn more every single month through bonuses and incentives
- Show you a clear path and provide the tools you need to earn more responsibilities and promotions
- Offer you some surprise perks you'll love
- Are at least 18 years old
- Have a high school diploma or GED
- Have a naturally positive attitude
- Love to help people
- Are ready to be part of a team and contribute to our success
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