What are the responsibilities and job description for the Customer Service Representative: Healthcare Scheduling position at Highland Rivers Community Service Board?
There is a place for you at Highland Rivers Behavioral Health!
Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.
Are you ready to make a Difference?
JOB SUMMARY: The Customer Service Representative Scheduler is the first impression of Highland Rivers Behavioral Health. The scheduler greets and directs individuals as they call the facility. The Scheduler is knowledgeable in all programs and services provided at the facility which allows the scheduler to direct the call or schedule appointments efficiently.
Duties and Responsibilities include:
- Demonstrate effective problem-solving skills.
- Promptly answers, screens, and processes telephone inquiries with strict adherence to confidentiality and policies and procedures.
- Reschedule and cancel appointments as needed.
- Return all call center messages in a timely manner.
- Provides information on Highland Rivers Health programs.
- Collects and enters patient information into the Care Logic system in a concise, thorough, and accurate manner.
- If applicable, ensures consumers are referred to the clinical team for triage.
- Utilizes computer software to schedule appointments.
- Responds to all callers in a professional and compassionate manner.
- Promotes sense of pride in call center and positive interpersonal relations among all team members.
- Seek and support changes in call flow processes and communication services.
- Request direction and supervision when appropriate to perform job duties.
- Use initiative and good, sound judgment.
- Maintain current and up to date data concerning schedules, accepted coverage, and any pertinent information.
- Meet the expectations of our internal and external customers in providing excellent service.
Benefits:
- Health Insurance through the State Health Benefit Plan of GA
- Flexible Benefits such as dental, vision, life, critical illness, etc.
- Retirement Plan with employer matching
- 4 weeks of Paid Time Off with increase of accruals based on years of service
- 10 paid holidays
- 1 personal day
- Qualifying employer for Public Student Loan Forgiveness
- NHSC loan forgiveness in qualifying counties.
- Clinical supervision for candidates on a licensure track.
- Must have a high school diploma or GED.
- Medical office and scheduling experience preferred.
- Electronic medical record experience preferred.
- Computer skills, organizational/teaching skills and ability to work with minimal supervision.
- Bilingual abilities a plus
Highland Rivers Behavioral Health is an Equal Opportunity Employer and does not discriminate on the basis of color, race, national origin, age sex, religion, or disability.
Selected applicants must pass a pre-employment background investigation and a pre-employment drug screen. Employment is contingent upon passing the background and the drug screen.
