Assistant Veterans Services Officer - I

GENERAL DESCRIPTION:

This is a skilled position responsible for complex clerical work and administrative duties. The individual must be detail-oriented and capable of independent decision-making and should enjoy meeting and interacting with members of the general public. Pursuant to Fla. Chapter 2023-162 (§) 292.11, a county or city veteran service officer must be a veteran as defined in s. 1.01(14), or the surviving spouse of any such veteran. S. 1.01(14): The term “veteran” means a person who served in the active military, naval, or air service and who was discharged or released under honorable conditions only or who later received an upgraded discharge under honorable conditions.

ESSENTIAL JOB FUNCTIONS:

The following statements describe the principal functions of the job and its scope of responsibility but should not be considered an all-inclusive list of work requirements. Individuals may perform other duties as assigned.

• Greets and pre-interviews office visitors, acquiring details of injury and issuing information regarding the services of the unit.
• Schedules meetings and keeps appointment calendar up to date.
• Refers callers to other employees, officials or departments as needed.
• Prepares forms independently to include letters, memos, budget items, reports and other miscellaneous documents.
• Sets up and maintains file systems. Files letters, reports and related information in the prescribed manner.
• Interviews veterans and/or their dependents and determines type and extent of assistance available.
• Reviews support documentation for accuracy, completeness and assists applicants in submission of required forms.
• Initiates correspondence and follow-up with Veterans' Administration as needed to secure satisfactory resolution of application.
• Attends Veteran's Administration training seminars as required to administer policy directives and maintain certification.
• Operates word processing and audio-visual equipment. Assists in special events as directed.
• Takes minutes of conferences, meetings and official functions.
• Maintains a professional and safe unit and work area adhering to established safety policies and the image desired for the organization.
• Follows consistently the Board policies and procedures
• Responds productively to change and performs all other related tasks as directed.

KNOWLEDGE, SKILLS AND ABILITIES:

 • Knowledge of Business English, spelling and punctuation.
• Knowledge of office practices and procedures.
• Knowledge of computer operations pertaining to administrative office work, word processing, and spread sheeting.
• Ability to prepare complex documents and compose letters and memorandum.
• Ability to make decisions in accordance with departmental rules, regulations and policy.
• Ability to establish and maintain effective working relationships with employees and the general public.
• Skill in recording and transcribing information at a normal rate of speed.
• Ability to maintain effective working relationships with co-workers, managers, supervisors, directors, elected officials, vendors, and the general public.                            

PHYSICAL SKILLS:

Must be able to remain in a stationary position for 50% of the time. Must be able to frequently position self to reach files and other office items located on low shelves or the floor. Must be able to inspect and assess daily email and postal mail correspondence. Frequently communicates with the clients, public, and co-workers. Must be able to exchange accurate information in these situations. Frequently operates various types of office equipment to include but not limited to a computer and copy machine. Occasionally ascends/descends stairs. Rarely moves materials and office equipment weighing up to 25 lbs. Constantly works in an indoor environment. Rarely works in inclement outdoor weather conditions. Rarely operates motor vehicle for up to (4) hours continuously or intermittently.

MINIMUM QUALIFICATIONS:

EDUCATION AND EXPERIENCE:

Graduation from high school or possession of an acceptable equivalent diploma required. Three (3) years of responsible administrative work experience. If a qualifying veteran, you may be required to obtain the FDVA certification.

LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

      Must possess and maintain a valid Florida Driver License. 

OTHER JOB-RELATED REQUIREMENTS:

Disaster Essential.

THE HIGHLANDS COUNTY BOARD OF COUNTY COMMISSIONERS
Does not Discriminate on the basis of age, race, sex, religious belief, color, national origin, disability/handicap, gender, gender identity, sexual orientation, genetics or any other legally protected group/class. We are proud to be a drug free workplace. Screening tests for illegal drug use may be required as a condition of employment

Salary : $36,118 - $57,789