What are the responsibilities and job description for the Bilingual Call Center Representative position at Highlands Energy?
Job Summary:
The Bilingual Call Center Representative plays a crucial role in our company by connecting with residential owners and renters to inform them about our valuable programs. This position involves making outbound calls, assessing eligibility, and scheduling appointments. Our company is committed to providing excellent service in a supportive work environment.
Responsibilities:
- Complete initial and ongoing training as outlined in the Sales Representative Training Plan.
- Meet assigned target goals and key performance indicators (KPIs).
- Educate residential housing owners about available programs through telephone outreach.
- Determine eligibility and complete necessary documentation over the phone.
- Schedule appointments with residential occupants for consultations with company specialists.
- Communicate appointment details to the designated specialist.
- Submit all required documentation accurately and promptly.
- Contribute to team efforts and support the company's overall objectives.
- Maintain accurate records by documenting actions, irregularities, and ongoing needs.
- Participate in all training sessions and meetings.
- Ensure a safe and clean working environment by adhering to company policies and regulations.
- Perform other duties as assigned.
Qualifications
- Bilingual in Spanish - REQUIRED
- High School diploma or equivalent
- 1 years of customer service experience
- 1 years of outbound calling experience preferred
- Strong written, verbal, and listening communication skills
- Excellent phone etiquette
- Proficient in computer use, including Outlook and Microsoft Office Products
Compensation
$17.00 Hourly base pay ability to make $21 plus on Commissions
Benefits
- Comprehensive health coverage (medical, dental, and vision)
- 401K plan
- Employee assistance program
- 8 paid holidays
- Vacation time and sick leave
Salary : $17 - $21
