What are the responsibilities and job description for the Referral / Intake Specialist position at Highlands Oncology Group?
Join a world class team and help bring cancer treatment HOME!
Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 750 diverse team members.
As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.
Job Summary: The Referral-Intake specialist is responsible for the initial intake and registration and insurance verification of all new patient referrals for Highlands Oncology. This person is responsible for obtaining verification of all insurance benefits for patients and maintains that information to reflect the most up to date coverage. Performs data entry for new patient accounts and/or existing patient accounts. Works closely with patients, insurance companies, and clinical staff members as needed.
Job Duties / Responsibilities:
- Manage Referral Department Fax Server by reviewing and triaging all faxes to appropriate staff members, in a timely manner.
- Accurate verification of all insurance benefits, and entry of new or updated insurance information for all patient accounts.
- Add/Create new accounts as needed in Registration Overlay (G4).
- Enter new patient demographics and maintain existing patient demographic profiles.
- Review and triage internal referrals by managing “Group Inbox” in EMR.
- Register all new patients into Centricity to create Medical Records Number.
- Upload all new patient referrals to Scheduling Dashboard.
- Confirm demographic and insurance information upon receipt of referral by calling patient.
- Help manage Canopy dashboard for coming patient calls.
- Return patient and providers with phone calls ASAP. All calls should be returned within 24 business hours.
- Maintain a pleasant/helpful attitude towards patients and staff.
