🌟 Join Our Team as a Seasonal Customer Service Representative!

Highlands Ranch Water is looking for a customer-focused superstar to be the friendly voice our community counts on. 💧

Are you passionate about helping others and thrive in a fast-paced environment? 💬⚡ 

Do you enjoy problem-solving and making someone’s day better with great service? If so, we want you on our team! 🙌

We’re currently hiring a Customer Service Rep. to support the Highlands Ranch community. The ideal candidate is enthusiastic, detail-oriented, and eager to jump in and provide exceptional service with professionalism and a positive attitude. 

📝 What You'll Be Doing:
📞 Answering and managing a high volume of calls using a multi-line phone system
📅 Scheduling and coordinating service appointments
🤝 Providing outstanding support to both internal and external customers
📊 Managing spreadsheets and databases with accuracy
📬 Preparing mailings and handling day-to-day office tasks
🖨️ Operating standard office equipment
✨ Tackling additional tasks or special projects as needed

🔍 What We're Looking For:
✅ A proactive team player with excellent customer service skills
🔎 Strong attention to detail and the ability to stay organized
⚡ Comfortable working in a dynamic, fast-moving environment
💻 Proficient in Microsoft Office (especially Excel)
🗂️ Able to accurately file documents and manage records
🎓 High school diploma or GED required
🚗 Valid driver’s license with a clean driving record

🕒 Schedule:

• 30 hours/week from start date through June 6

• 40 hours/week from June 9 through August 15

• Monday through Friday

🚨 Note: Pre-employment screening includes a background check.

• Performs routine clerical and administrative work in answering phones, receiving the public, providing customer assistance and data processing.  
• Answers incoming calls and routes callers or provides information as required.
• Schedules appointments and other administrative and clerical duties. 
• Operates radios as needed and assists in radio communications; operates base radio as required. 
• Receives the public and answers questions; responds to inquiries from employees, citizens and others and refers, when necessary, to appropriate staff. 
• Assists in the procurement of department materials and supplies. 
• Operates listed office machines as required. 
• Administration of purchase order/requisition process, as requested 
• Receives and distributes incoming mail, processes outgoing mail. 
• Composes, types and edits a variety of correspondence, reports, memoranda, and other material requiring judgment as to content, accuracy, and completeness. 
• Inputs data to standard office and department forms; makes simple postings to accounts; compiles data for various reports. 
• Acts as custodian of departmental documents and records. Establishes and maintains filing systems, control records and indexes using moderate independent judgment. 
• Maintains inventories and orders office supplies and materials, maintains departmental personnel records. 
• Other duties and special assignments which may be outside the primary areas of employment. 
• Assists other sections as needed to complete the goals of the organization. 

MINIMUM QUALIFICATIONS

• High school diploma or GED equivalent is required.
• Minimum age requirement: 18 years.
• Driver’s License and good driving record.  
• Two (2) years of related experience; or
• Any equivalent combination of education and progressively responsible experience, with additional work experience substituting for the required education on a year for year basis. 

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

• Proficient with computers, electronic data processing systems, and modern office procedures; familiarity with basic accounting principles.
• Skilled in operating relevant tools and equipment.
• Strong verbal and written communication skills; able to interact effectively with the public.
• Capable of performing under pressure and handling stressful situations calmly.
• Able to understand and follow complex verbal and written instructions.
• Strong aptitude for mathematics.
• Self-motivated and capable of working independently with sound judgment.
• Collaborative and respectful when working with individuals from diverse backgrounds and perspectives.
• Dependable in completing tasks with flexibility to adapt to shifting priorities and changing conditions.

TOOLS AND EQUIPMENT

General office equipment including but not limited to computer equipment, data and web-based software, telephone system, intercom, 2-way radio systems, fax machine, copy machine, printer, scanner, postage machine, coffee machine, etc.

SUPERVISION RECEIVED

Works under the supervision of the Office Manager of water and wastewater operations. When the Office Manager is out of the office the Director of Operations assumes the Office Manager role.     

SUPERVISION EXERCISED

None generally. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. 

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

The noise level in the work environment is usually quiet. 

WORK SCHEDULE

This is a seasonal position working 30 hours per week from starting date through June 6. Then 40 hours per week from June 9 through August 15, Monday through Friday.

May be required to report during non-scheduled hours. Regular and predictable attendance is an essential function of the job.

SELECTION GUIDELINES

Formal application or resume, rating of education and experience, interview, reference check, background check and job-related tests might be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific states of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the District’s and requirements of the job change. 

ABOUT US

Highlands Ranch Water has provided water and wastewater services to Highlands Ranch residential and commercial customers for more than three decades. Highlands Ranch Water strives to ensure that our water resources are used wisely. Highlands Ranch Water’s strategy is to optimize the use of surface water. Over the past 25 years, approximately 90 percent of the water supplied has come from renewable river supplies.

Our Vision

To set the standard of excellence for community-based water and wastewater utility services through innovative practices in finance, operations, and resource management. 

Our Mission

Provide safe, sustainable, and reliable water and wastewater utility services to our customers with superior quality and value.

Our Core Values

• Safety - We work to ensure a safe environment for our employees and our customers.
• Teamwork - We collaborate with internal teams and regional partners to achieve our goals.
• Vision - We remain forward thinking to identify opportunities to benefit our community. We strive to provide leadership within the water and wastewater industry.
• Excellence in Service - We strive for excellence in all facets of our industry, including customer service, water quality, and environmental stewardship.
• Integrity - We take pride in our work and demonstrate honest and ethical behavior to ensure we meet our obligations. We respect the valuable resources that we are entrusted with and are committed to protecting them.

APPLICATION INFORMATION

We accept applications for two weeks or until the position is filled.

Submit applications at highlandsranch.org/apply or if viewing this posting from our career center, click "Apply" below.