What are the responsibilities and job description for the Community Manager position at HIGHLANDS VISTA GROUP MANAGEMENT?
The Property Manager is responsible for overseeing the operations of a multi-family residential community. This includes managing tenant relations, property maintenance, leasing activities, and financial performance. The role focuses on maintaining high occupancy rates, addressing resident concerns, and ensuring compliance with housing regulations and company policies. The Property Manager will supervise all community staff, coordinate with vendors, and implement strategies to enhance resident satisfaction and the overall success of the property.
Key Responsibilities:
- Oversee community operations and ensure property standards are met.
- Supervise and support the leasing team to achieve occupancy goals.
- Conduct property tours, process applications, and manage lease agreements.
- Oversee move-ins, move-outs, and lease renewals.
- Address tenant concerns and maintain excellent customer service.
- Coordinate property maintenance and vendor services.
- Inspect common areas and vacant units for cleanliness and readiness.
- Collect rent, monitor budgets, and manage expenses.
- Prepare financial and operational reports as required.
- Ensure compliance with housing regulations (Tax Credit, HUD, etc.).
- Plan resident events and implement retention programs.
- Conduct market research and recommend rental adjustments.
- Maintain accurate records and follow Standard Operating Procedures (SOPs).
- Perform all other duties as needed.
Desired Skills, Experience, and Qualifications
- 5 years of experience in property management
- Management or assistant management experience
- Experience with Yardi Voyager
- Excellent verbal and written communication skills
- Excellent interpersonal skills and proven ability build relationships
- Proactive and independent with the ability to take initiative
- Excellent time management skills; detail-oriented and thorough
- Highly organized with the ability to manage multiple priorities
- Self‐starter comfortable working in an environment with evolving roles and responsibilities
- Proficient in Microsoft Excel, Outlook, PowerPoint, and Word
