Program Coordinator, International Student Programs

General Summary

Posting will remain open until filled. Priority screening for applications received by April 27, 2025.

The International Student Programs (ISP) Program Coordinator provides comprehensive administrative and front desk support to the ISP office at Highline College. As the primary point of contact for all in-person and virtual office interactions, this position plays a vital role in creating a welcoming, efficient, and professional environment for students, staff, faculty, agents, and visitors. The coordinator ensures the smooth daily operation of the front desk, supports logistics and communications for ISP activities

Essential Tasks

Reporting to the Associate Director of International Student Recruitment, this postilion will:

Front Desk & Communication Support:

• Serve as the first point of contact for walk-ins, phone calls, and general inquiries;
• Monitor and manage the ISP general email inbox; respond to inquiries or direct to appropriate staff;
• Provide accurate and culturally sensitive information about ISP office procedures and services, and direct students to appropriate resources and staff members within the ISP office;
• Schedule appointments and assist with calendar logistics for ISP staff when needed.

• Oversee day-to-day office operations, including ordering and restocking supplies, preparing shipments, and coordinating mail distribution;
• Maintain a clean, organized, and functional front desk and common office area;
• Receive and route documents and materials (e.g., tuition receipts, forms, mail) to appropriate ISP team members;
• Assist with filing, scanning, and organizing physical and digital records;
• Support basic data entry and spreadsheet maintenance for administrative tracking.

• Assist in the creation of simple promotional materials (e.g., flyers, posters, signage) using Canva;
• Support office-wide communications and announcements by preparing visual content for events or outreach;
• Help maintain organization of shared marketing files and templates.

• Provide logistical support for orientations, events, and campus visits, including preparation of materials, name tags, signage, and check-in coordination
• Assist with printing marketing collateral or promotional items for recruitment activities as requested.

• Supervise 1–2 student workers to ensure consistent front desk coverage and task completion;
• Support onboarding and cross-training of new student workers;
• Collaborate closely with other ISP staff, including recruitment, advising, fiscal, and admissions team members;
• Perform other duties as assigned by the Associate Director of International Student Recruitment to support the goals of the ISP office.

• May serve as Designated School Office (DSO) to support initial I-20 issuance in the absence of primary admissions staff;
• Perform other duties as assigned by the Associate Director of International Student Recruitment to support the goals of the ISP office.

• Communicate effectively (verbal and written);
• Work independently and in a team environment;
• Use Google Workspace, Microsoft Office, and Canva;
• Be proactive, organized, and detail-oriented with strong communication and exercise time management skills.

• This position is based on-site at the International Student Programs office;
• Occasional support during evening or weekend events may be required with advanced notice.

Qualifications

Minimum:

• High School completion or equivalent; AND
• Two years of full-time administrative experience with an emphasis on program coordination, data management and customer service.

• Equivalent education/experience.

• Bilingual or multilingual skills are a plus but not required
• Experience working in higher education or a culturally diverse environment preferred

Supplemental Information

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

THE COLLEGE
Highline College prides itself on its commitment to diversity and equity, its institutional culture of collegiality and innovation, its globalization of curricula and its inclusion of the community in its programming. Founded in 1961, Highline College is situated in a diverse community just 15minutes south of Seattle. The college annually serves more than 16,500 students –– a student population of over 70% students of color, representing 35 nations and more than 100 languages. The college embraces equity, inclusion and social justice, with core goals of student attainment, diversity, community Engagement and sustainability. The student body at Highline College is made up of Transfer students, Running Start students, Professional- Technical students, International students, Comprehensive Transition Program for students with intellectual disabilities, Adult Basic Education and English Language Learners. In addition, we offer six bachelor of applied science, four-year degrees.

MISSION AND VISION
As an essential part of our mission and vision, diversity, equity and inclusion are promoted and fostered in all aspects of college life.

APPLICATION PROCEDURE
Your online application must include the following to be considered complete:
1. A detailed resume that addresses the MINIMUM QUALIFICATIONS of the position;
2. A letter of application/cover letter (two-page maximum, recommended) that addresses your ability to meet the QUALIFICATIONS, and KNOWLEDGE, SKILLS AND ABILITIES for the
position;
3. A one-page response to the Supplemental Question.

CONDITIONS OF EMPLOYMENT:

• National Criminal Background Check may be required;
• This position is covered under the Washington Public Employees Association (WPEA)bargaining agreement.

NON-DISCRIMINATION STATEMENT

The college provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types).

The Title IX Coordinator, Danielle Slota, can be reached at (206) 592-3600 or DSlota@Highline.edu. 2400 S. 240th St. Des Moines, WA 98198. Building 12, President’s Office.

The 504 Coordinator, Jenni Sandler, can be reached at (206) 592-3474 or JSandler@Highline.edu. 2400 S. 240th St. Des Moines, WA 98198. Building 25, 5th Floor.

The Chief Human Resources Officer, Melanie Lawson, can be reached at (206) 592-3320 or MLawson@Highline.edu. 2400 S. 240th St. Des Moines, WA 98198. Building 12, Human Resources.

You can receive this information in an alternate format by contacting Access Services (206) 592-3857; TTY (206) 870-4853.