Receptionist

SUMMARY: Under the general direction of the building or department administrator, the receptionist provides assistance, information and referrals to internal and external customers with courtesy, tact and respect, operates a multi-line telephone system, directs calls to appropriate parties, and notifies building staff of visitors and coordinates connection between staff and visitor. This position creates a welcoming climate for internal and external customers, provides clerical assistance to the office, and provides back-up coverage for others during breaks, lunches and absences.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet internal and external customers with courtesy, tact and respect.

• Provide general information and referrals to various departments or other district sites.

• Direct visitors to offices or classrooms and manages visitor security processes (Sign-in sheets/visitor badges).

• Notify building staff of visitors and coordinates connection between staff and visitor.

• Operate a multi-line telephone system, provides general guidance, and directs calls to the appropriate parties as needed.

• Reserve meeting rooms and communicates meeting room requirements to lead custodian as needed.

• Receive, sort and distribute incoming mail and packages. Sign for incoming materials and notify staff that materials have arrived.

• Perform a variety of general clerical work such as filing, photocopying, record keeping, basic data entry, ordering and inventorying supplies, calling in maintenance repair requests, etc.

• Maintain records and prepare simple reports.

Other Functions

• Perform other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.

MINIMUM QUALIFICATIONS

EDUCATION AND EXPERIENCE:

High school diploma or equivalent

PREFERRED QUALIFICATIONS:

One year of clerical experience

Bilingual – Spanish

CONDITION OF EMPLOYMENT:

Criminal background clearance

All certificates, licenses, endorsements, permits, and vaccines (absent exemption) as required for this position by state and local authorities

KNOWLEDGE OF:

General clerical procedures

Filing and record keeping

Modern office equipment

Microcomputers and related software

School board policies and procedures

ABILITY TO:

Operate a multi-line telephone system

Communicate effectively verbally and in writing

Operate a variety of modern office equipment including microcomputers and related software Maintain effective working relationships with individuals and groups in a multicultural and diverse community

Organize work, problem solve and select action plans

Maintain strict confidentiality

File using alphabetical or numerical filing system and perform general recordkeeping

Demonstrate keyboarding skills

Remain flexible to changes in assignments or situations

Comply with school board and department policies and procedures