What are the responsibilities and job description for the Customer Fulfillment Specialist position at Highline Services LLC?
Job Summary:
The Customer Fulfillment Specialist is responsible for representing the Company's brand, services, and products by interacting with customers, ensuring timely and delightful delivery of our services.
Duties/Responsibilities:
- Provide friendly and efficient fulfillment for new customer acquisitions.
- Coordinate company resources for timely installation of new service requests.
- Maintains customer records by updating account information.
- Works closely with other team leaders to maintain scheduling and installation continuity across the company.
- Help coordinate new product and services launches.
- Establish quality control methodologies and tracking of issues that are encountered in the process.
- Works closely with customers as needed for graceful change management.
- Works closely with technical team to ensure accuracy of engineering and plant records.
- Become intimately familiar with all company offerings to ensure customer is fully informed of all services that we offer.
- Ensure revenue and customer satisfaction goals are met.
- Follow up with post installation with customer calls to ensure that we’ve delivered the highest quality of service and have delighted the customer.
- Completes other duties as assigned.
Competencies
- Excellent customer service skills
- Customer service experience (Phone and In-Person)
- Ability to prioritize and meet deadlines
- Scheduling and coordination of personnel
- Excellent verbal and written communication skills
- Abilities to use dispatching and calendaring software, Word, Excel, etc.
- Detailed orientated and quality-focused
- Experience with paperless environment an advantage
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 50 pounds at times.
- Must be able to pass pre-employment screenings (Drug and Background).
Job Type: Full-time (Non-Exempt)
Highline Services, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
