What are the responsibilities and job description for the Customer Experience Specialist position at Highmark Companies?
Customer Experience Specialist
We are seeking an experienced Customer Experience Specialist to join our team. This individual will be responsible for ensuring clients receive a positive first impression by engaging with prospects in a timely and assertive manner.
Key Responsibilities:
- Answer all phone, email, and website inquiries within 24 hours of notification.
- Update and maintain the client database for the use of all departments.
- Manage Highmark Email Inboxes.
- Provide an excellent in-person experience to clients, team members, vendors, etc.
- Maintain conference rooms and oversee conference room calendars.
- Send out company welcome/intro emails to leads.
- Assist in curating and sending thoughtful client gifts.
- Support in creating and sending neighborhood project mailers.
- Collaborate with HR team to support new hires.
- Assist with Customer Satisfaction Surveys and Google Review capture.
- Assist in managing and maintaining our sell sheet inventory.
- Assist with administrative needs for lead generating events.
What We Offer:
- Competitive Salary
- Health Insurance - Company pays 100% of employee premium
- Health Savings Account
- Dental
- Vision
- Life Insurance
- Short-Term & Long-Term Insurance
- 401K Company Matching
- Paid Holidays
- Paid Time Off
- Profit Sharing
- Paid Employee Referral Program
- Employee Discount Program
- Great Culture & Team Dynamic
About Us:
Highmark Companies has been named as one of the Top 200 Workplaces in Minnesota by the Star Tribune in 2022 & 2023 Top Workplaces recognizes the most progressive companies in Minnesota based on employee opinions measuring engagement, organizational health, and satisfaction.
Qualifications:
- At least 2 years of experience in a customer service role
- Highly proficient in customer service and building relationships
- Highly accurate data entry skills
- Highly proficient computer skills
- Highly proficient in problem solving and multi-tasking
- Exceptional interpersonal communication skills
- Exceptional verbal (phone calls and listening) and written communication skills
- Ability to work independently and/or as a team on assigned tasks
- Exemplify the 5 core values of Highmark: Wise, Intentional, Driven, Trustworthy & Humble
