Director Integrated Experience Design

Highmark Health Director Integrated Experience Design Salem, Oregon Apply Now

Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.

This job will be a key player in re-imagining our Living Health digital experience leading strategic work to transform the post-password digital experience for the people we serve who are seeking care. The incumbent will oversee the end-to-end process to conceptualize and design how people interact with finding and accessing virtual / physical medical and behavioral care in tight collaboration with our Experience, Strategy, Research, and Design teams. This will result in highly usable and engaging digital solutions within the platform.

Will work with our Design Systems Team, Digital Design for Core and Coverage, as well as our Digital Product teams to understand the moments that matter associated with digital touchpoints in our customer journeys and will work to resolve fragmented access points and applications. Will direct the design of internally developed services within the platform, while ensuring that all integrated digital solutions and third-party solutions provide a mature, consistent, and seamless experience. Will work in tight coordination with IT and the Digital Product team to ensure Expert resources and other Enterprise resources needed for an effective design process are deployed consistently in a well-defined matrix reporting structure.

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include, but are not limited to : involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management, and staff productivity.
• Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
• Leverage design knowledge to collaborate with stakeholders to define, plan, and design the appropriate end-to-end cross-channel experiences and solutions from a customer and clinician point of view to achieve customer engagement, clinician engagement, health outcomes, and affordability targets in support of scaling curated health model solutions.
• Provide periodic informal work guidance / direction to junior team members; Provide performance input and recommendations to management for development / training plans. May have supervisory responsibilities on a project basis.
• Develop analytical frameworks, approach and methodology best practices to analyze strategy issues and monitor initiatives. Evaluate new software or technology capabilities, assess vendor solutions, and create and manage ongoing partnerships with third parties such as digital agencies, software vendors, BCBSA, and other key vendors.
• Convey and prioritize needs from comprehensive listening systems in collaboration with Portfolio Insights & Acceleration and other Enterprise teams in the matrix to identify client, customer, and clinician needs and expectations to support solution design and personalization.
• Access market intelligence capabilities focused on understanding market products, innovations, competitor solutions, and any aspect of information needed to support the design process.
• Apply a customer and clinician-centric lens to problems and advocate for a combined customer and clinician view in all interactions.
• Lead design sessions with the design team, Experts, and other business partners. Apply a variety of methods and approaches to facilitate problem-solving; experiment to find the best solutions.
• Other duties as assigned or requested.

EDUCATION

Required

Preferred

EXPERIENCE

Required

Preferred

LICENSES or CERTIFICATIONS

Required

Preferred

SKILLS

Language (Other than English) :

None

Travel Requirement : 0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Lifting : up to 10 pounds - Constantly

Lifting : 10 to 25 pounds - Occasionally

Lifting : 25 to 50 pounds - Does Not Apply

Disclaimer : The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum : 126,400.00

Pay Range Maximum : 233,700.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation / gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation / gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled / Sexual Orientation / Gender Identity (https : / / www.eeoc.gov / sites / default / files / migrated_files / employers / poster_screen_reader_optimized.pdf)

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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Salary : $233,700