Security Operations Center Dispatcher

Company :

Job Description : 

JOB SUMMARY

This job is responsible for the multiple monitoring and communications functions for the Highmark Health Security Operations Center.  Monitors CCTV and Card Access Systems and Alarms, receives telephone and radio calls and dispatches staff to routine and emergency situations utilizing the centralized dispatch system.  Performs electronic queries for vehicle registration, warrant information and sex offender registration status as requested.  

ESSENTIAL RESPONSIBILITIES

• Monitor and review of the CCTV system.  Dispatch required resources as necessary  upon discovering issues via CCTV monitoring.  Review video as requested.
• Record all calls for service within the electronic dispatch system.  Records should include the categorized type of request, demographic information on the requestor, location of the call, officer assigned to the call, officer's dispatch time, on scene time and completion time as well as any other pertinent information included within the narrative and associated with each call.
• Dispatch all calls for service via radio.  Maintain two-way radio communications and respond to officer's needs as requested.
• Receive calls for service and dispatch appropriate personnel to respond.  Calls or alarms may originate by telephone call, radio or automated systems.  Observe activity on the CCTV monitors and intervene when necessary.
• Monitor and respond to various forms of inbound communications and alarm systems.  This includes, but is not limited to the radio frequency, telephones, access control system alarms and other outside sources.
• Other duties as assigned.

EDUCATION

Required

• High School Diploma/GED

Substitutions

• None

Preferred

• Associate's Degree in Criminology

EXPERIENCE

Required

• 1 - 3 years in Communications or Security
• Act 73 FBI fingerprint background check needed upon hire.

Preferred

• None

LICENSES AND CERTIFICATIONS

Required

• None

Preferred

• APCO Certified Public Safety Telecommunicator

SKILLS

• Microsoft Office
• Prioritizing
• Communication Skills

Language (Other than English)

None 

Travel Required

0%  - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based

Teaches / trains others regularly

Rarely

Travel regularly from the office to various work sites or from site-to-site

Never

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required 

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. 

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

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