Assistant Retail Store Manager

Company :

Job Description :

JOB SUMMARY

This job is responsible for assisting the Store Lead with the daily oversight of one Highmark Direct Retail Store. This job will work closely with the Store Lead to monitor operations of a specific store. In addition, this job requires extensive knowledge of all Highmark products, systems, and resources used in stores, including a working knowledge of any necessary Highmark or Highmark-owned ancillary products. This job will serve a leadership role within a specific store when the Store Lead is not on duty.

ESSENTIAL RESPONSIBILITIES

• Contribute to store sales in a specific store by serving as a sales representative on the store's weekly schedule: Including sales of all Highmark core products, HMIG products, Highmark Senior products and any additional ancillary products being offered (Dental, Travel, Pet, SNPs, etc.). Conduct daily monitoring of sales numbers. Come up with new methods/ideas to improve sales and customer experience. Report all such ideas to Store Lead.
• Oversee store operations in a specific store when the Store Lead is not on duty: Including Operations Manual adherence, SOP adherence, ensuring store remains within corporate and federal compliance. Executing all opening and closing

• responsibilities. Be familiar with and be able to execute any necessary emergency procedures. Handle any Customer Service escalations.

• Maintain a high-quality store appearance. Must ensure the store is optimally stocked and cleaned. Ensure all displays are placed according to the Merchandise Guidelines.
• Monitor customer feedback and report all pertinent feedback to the Store Manager
• Complete required training, including annual Medicare/CMS certification.
• Assist Store Manager on other operations duties as assigned.

EDUCATION

Required:

• High School Diploma or equivalent

Preferred:

• Associate’s degree

EXPERIENCE

Required:

• 2 years of experience in Customer Service, Sales, Marketing, or a related field

Preferred:

• 1 year of experience in a metric-driven sales role

SKILLS

• Ability to work a flexible schedule, up to 40-50 hours per week as needed, including weekends, some holidays and evenings
• Excellent communication skills – verbal, written, listening, including persuasive communication styles.
• Strong sense of ownership with the ability to take control of difficult situations.
• Ability to be responsive to the needs and requirements of the customers/members, and to curate effective sales solutions to meet customer needs.
• Excellent time management skills and prior experience in a fast-paced environment with daily work processing deadlines, and frequent interruptions.
• Demonstrated customer service orientation and personal accountability. Ability to work effectively with minor supervision.

• Proficient computer skills, including intermediate skill level on Microsoft Office programs.

LICENSES OR CERTIFICATIONS

Required:

• State-specific Producer License for Life, Accident and Health is required or must be obtained within 45 days of hire

Preferred:

• None

TRAVEL REQUIREMENT

0% - 25%

LANGUAGE REQUIREMENT ( other than English )?
None

PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS
Position Type:

Office-Based

Teaches/Trains others regularly

Does Not Apply

Travels regularly from the office to various work sites or from site-to-site

Does Not Apply

Works primarily out-of-the office selling products/services (Sales employees)

Does Not Apply

Physical Work Site Required

No

Lifting: up to 10 pounds

Does Not Apply

Lifting: 10 to 25 pounds

Does Not Apply

Lifting: 25 to 50 pounds

Does Not Apply

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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