What are the responsibilities and job description for the Data Center Operations Technician + Remote Hands position at HighPoint Technology Group?
The Data Center Technician is responsible for monitoring all data center facilities services including physical security, HVAC, electrical plants, and all critical service delivery network infrastructures. The Data Center Technician will also participate in network cable installations and removals, space planning, cabinet/equipment installations rack and stack, smart hands hardware break/fix support, and network cabling diagnostics. The Data Center Technician will have the responsibility of responding to customer calls in a timely and efficient manner to troubleshoot, analyze and diagnose issues in a critical environment.
MINIMUM QUALIFICATIONS:
Minimum of TWO YEARS working in a Network Operations Center (NOC), with complex data center facilities such as Electrical, Mechanical, and HVAC systems in a Data Center environment.
Prior military experience preferred but not required.
Strong verbal and written communication skills.
Ability to work with senior company leaders in the delivery of exceptional customer service.
Ability to maintain Service Level Agreements (SLA’s) through the implementation of proactive issue detection and reporting tools.
Ability to follow accurate and complete support procedures, systems documentation, and issue tracking entries.
Proficient knowledge of Windows operating systems and Microsoft Office programs.
Shows good judgment and instincts in decision making opportunities.
Ability to prioritize in a complex, fast-paced environment.
Ability to work in a 24 x 7 x 365 environment, with 12 hour rotating shifts with ability to work weekend shifts or after-hours as required.
Ability to lift up to 50lbs. and work in elevated or tight locations.
High School diploma/GED
Certification or formal training in data center operations is required.
PRINCIPAL ACCOUNTABILITIES:
Monitor all critical facilities including HVAC, Electric, and Mechanical systems.
Monitor the critical service delivery infrastructure for both customer facing and internal networks.
Serves as a point of contact for external customer issues when reported to the Operations Command Center.
Day-to-day delivery of all move, add, and change (MAC) requests including hardware installations and network cabling.
Document and implement best practices and processes to minimize operational downtime.
Assist in creating “Method of Procedure” documents for personnel to follow for planned and unplanned events.
Maintain appropriate facility and networking inventories for both customer and internal use systems.
Assists with coordination, communication, and escalation efforts during emergency recovery events for customers.
Assists with the development of tools that will enhance the team’s performance.
Contributes to outage postmortem analysis meetings and discussions.
Maintain work area in a safe and orderly manner to ensure facility is ready for customer visits at any moment.
Creates, updates, and closes service tickets.
Perform remote hands work for internal and external customers.
Perform Facilities Rounds and escalate pertinent information.
Process in and out bound shipping/receiving for Deliveries.
Provide data center escorts as requested.
