IT Vendor Manager / VMO (MS Platform) (443443)

IT Vendor Manager / VMO | 443443
DETAILS
Location: Irving, TX 75039 (some occasional onsite work required)
Position Type: 6M C2H
Hourly / Salary: to $170K 15% bonus

JOB SUMMARY
Vaco Technology is currently seeking an IT Vendor Manager / VMO for a 6M C2H opportunity that is located in Irving, TX 75039 (some occasional onsite work required). The IT Vendor Manager will drive managing service provider relationships and ensure optimal performance of enterprise applications. The IT Vendor Manager must be a dynamic leader capable of conceptualizing, planning, and implementing complex programs, while effectively communicating with stakeholders at all levels, including senior executives. The IT Vendor Manager will be a proven thought leader, adept at navigating change and delivering tangible results. The IT Vendor Manager / VMO will specialize in Enterprise Applications and Service Delivery Operations, collaborating with stakeholders, the VMO, and S&P in vendor determination and selection. The IT Vendor Manager / VMO will participate in contract negotiation, while maintaining performance monitoring and communications between vendors and stakeholders. The IT Vendor Manager / VMO must possess expertise in SDLC, DevOps, Cloud, ERP, CRM, SCM, and HRMS, ensuring alignment with organizational policies, cost efficiency, and quality standards. The IT Vendor Manager / VMO will be involved in risk management and strategic planning, driving collaboration, accountability, and operational excellence to maximize vendor partnership value.

• Team Structure / Direct Reports - 10-15 Total / Indirect Reports | 0 Direct Reports


• Third-Party Service Delivery Excellence Strategic Focus - SLA Performance Management / 3^rd Party Resource Optimization / Data-Driven Insights/Analytics


• Service Delivery Process Optimization - Supporting Evaluation / Standardization / Streamlining of Vendor Management Processes to Enhance Efficiency / Minimize Operational Bottlenecks | Contributing to Automation Solutions for Repetitive Tasks Ensuring Scalability / Reducing Manual Intervention


• Data/Analytics Framework - Manage / Support Robust Data/Analytics Framework - Providing Accessible KPIs / Metrics for Real-Time Decision-Making | Collaborate with Cross-Functional Teams - Aligning with Execs Needs / Delivering Timely/Relevant Insights for Strategic Decision-Making


• Continuous Improvement - Drive Innovation / Continuous Improvement - Suggesting Processes Changes that Enhance Vendor Relationship Performance / Value | Manage / Support VMO Process / Standard Compliance


• Compliance Assurance - Ensure Adherence to VMO Standards | Manage / Enforce Governance Frameworks


• Risk Management / Auditing - Conducting Regular Vendor Management Processes / Identifying/Mitigating Risks Ensuring Compliance | Providing Oversight for Regulatory Reporting/Documentation Ensuring Transparency of all Vendor Management Activities


• Leadership / 3^rd Party Oversight Team Leadership - Manage Geo-Diverse Teams Supporting Internal Reports / VMO 3^rd Party Staff (onshore / offshore)


• Vendor Performance Management - Drive VMO 3^rd Party Performance Ensuring Adherence to SLAs / Contractual Obligations / Performance Expectations | Foster a Culture of Accountability with VMO 3^rd Party Providers Ensuring Effective Collaboration / Delivery Satisfaction / SLA Performance / Conflict Resolution


• Complex Analyzation - Ability to Analyze Complex Situations / Anticipate Future Trends / Develop Strategic Solutions


• Effectively Collaborate with Application Owners / Leads / Enterprise Applications (Technical / Non-technical)


• Strategic Thinker - Anticipating / Mitigating Future Challenges


• Strong Organization Acumen / Networking Skills - Thriving in Dynamic Environments / Managing Ambiguity | Rapid Comprehension of Complex Problems


• Ability to Clearly Define Responsibilities / Establish Measurable Objectives

JOB REQUIREMENTS

• IT Vendor Management (7 years) - SLA Performance Management / 3^rd Party Resource Optimization / Data-Driven Insights/Analytics / Service Delivery Process Optimization / Compliance Assurance / Risk Management/Auditing / Performance Management


• Management / Integration Large-Scale Initiatives / Operations - Outsourcing / Performance Measurement / Monitoring Expertise


• Program Management - Specifically Outsourcing Contract Management


• Change Management - Leading Initiatives Focused on Vendor Optimization / Service Delivery / Financial Outcomes, etc.


• Benchmarking Methodologies - Pricing / Performance / Capability / Contractual Terms / Customer Satisfaction


• Organizational Growth Management - Large-Scale Data Handling / Secure Operations within Enterprise Applications


• ERP / CRM / SCM Systems (knowledge) - Application Integration (Systems / 3^rd Parties) for Streamlined Workflows | Application Ecosystem Constructed between Applications with Inputs/Outputs


• MS Platform / Ecosystem (advanced understanding) - Copilot / M365 / Teams / Azure / Defender (currently in preparation for the Microsoft QRB)


• Cloud Platforms / Digital Transformation Principles/Practices (understanding)


• AI/ML (understanding) - Impact of AI/ML / IoT / Cloud Technologies on Enterprise Applications


• Software Development Trends (knowledge / understanding) - AI/ML Integration / Low-Code/No-Code Development / DevSecOps / Cybersecurity / Emerging Technologies (Edge Computing / Blockchain / PWAs)

PREFERRED (not required)

• Certifications - ITIL v3 / Procurement and/or Supply Chain / Six Sigma / PMP


• Fortune 100 Experience (strongly preferred)

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