What are the responsibilities and job description for the Employee Benefits Customer Service Representative position at Highstreet Insurance and Financial Services?
We're a relationship-driven independent insurance agency looking for an exceptional Employee Benefits CSR to join our fast-growing team. Our CSR's play a vital role in ensuring our clients receive the service they need to properly manage their benefits. You are the facilitator of positive and effective relationships with our valued clients and insurance carrier staff.
We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. We have a great work-life balance, and we pride ourselves on being community focused and family friendly.
We recognize the importance of our employees health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees benefit needs. Our benefit package is regularly reviewed and modified to ensure we offer those benefits most valuable to both the employee and their family.
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Parental Leave
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
4 O'clock Fridays
Snack Kitchen
Responsibilities
As a Full-Time Customer Service Representative, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role.
Duties Include:
Maintaining relationships with clients, including greeting walk-in clients, answering phone calls, filing claims, endorsing policies, and taking payments.
Documenting all client contacts, claims, and changes in the agency management system.
Assisting other employees, including marketing tasks, general office duties, and clerical tasks.
Performing other duties as requested.
Requirements
High School Diploma or equivalent
Active Insurance license or willing to obtain
2 years of experience working in a customer service role
Excellent communication skills both written and spoken
Proficient in Microsoft Office
Strong organizational and time management skills
