What are the responsibilities and job description for the Personal Lines Account Manager position at Highstreet Insurance and Financial Services?
Job Description
Highstreet Insurance and Financial Services is excited to welcome a passionate and dedicated Personal Lines Account Manager to join our vibrant team in Kennewick, Washington. We are a well-established company, committed to delivering exceptional customer service to our clients through expertise, integrity, and personalized care. In this pivotal role, you will be at the forefront of client interactions, managing personal lines accounts with professionalism and precision. Our office environment fosters camaraderie and collaboration, ensuring that you feel part of a supportive community. If you thrive in a face-to-face dynamic setting and are eager to contribute to a team that values your unique skills and perspective, we encourage you to apply. Let your career grow with us, where your contributions will be both recognized and rewarded.
Salary: $45000.00 - $60000.00 per year
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Mon-Fri Schedule
Hands on Training
Parental Leave
Life Insurance
Disability Insurance
Career Growth Opportunities
Retirement Plan
Evenings Off
Snack Kitchen
Free Coffee
4 O'clock Fridays
Employee Appreciation events
Responsibilities
Customer Interaction: Develop and maintain strong relationships with clients by providing excellent service and support.
Account Management: Serve as the primary point of contact for policyholders, managing their accounts and addressing any inquiries or issues.
Policy Review: Regularly review client portfolios and suggest improvements to meet changing needs.
Collaboration: Work closely with team members to ensure client satisfaction and retention.
Documentation: Accurately document all client interactions and transactions in the companys system.
Problem Resolution: Investigate and resolve any client complaints or issues promptly and effectively.
Requirements
Education: A High School diploma or equivalent is required
Experience: Minimum of 2 years of experience in customer service, preferably within the insurance sector.
Licensing: Hold or be eligible for obtaining a Washington State Property & Casualty License.
Communication Skills: Excellent verbal and written communication skills are essential for liaising with clients and team members.
Problem-Solving: Strong analytical and problem-solving skills are required to address client inquiries efficiently.
Organizational Skills: Must be detail-oriented with effective organizational skills to manage multiple client accounts effectively.
Technologically Proficient: Comfortable using CRM systems, Microsoft Office Suite, and other relevant software.
Interpersonal Skills: A friendly and approachable demeanor with a customer-focused attitude.
Team Player: Ability to work collaboratively within a team environment, fostering positive relationships with colleagues and clients alike.
Salary : $45,000 - $60,000
