What are the responsibilities and job description for the Product Manager, Customer Studio position at Hightouch?
Welcome!
Hightouch is the leading data activation platform, helping the largest companies in the world unlock the power of their customer data. Serving more than 1,000 enterprises like Petsmart, The NBA, Spotify, Gamestop, and Weight Watchers, Hightouch empowers every user to take action on their data, regardless of technical skill. We believe companies operate best when all teams (marketing, advertising, sales, operations, analytics, and engineering) can directly access unified customer data to power their day-to-day operations. Our platform enables users to bridge the gap between their central data systems like data warehouses and their mission-critical business tools, like CRMs, marketing automation, and operational systems.
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
Based in San Francisco, CA, Hightouch is funded by top investors and has offices in San Francisco, New York, and London. We have grown 10x in the past two years and are looking to expand across all teams.
About the role
We’re seeking an experienced product leader to own three major product surfaces for Hightouch : 1) audience building 2) journey orchestration and 3) experimentation. These products are the core of Hightouch’s Customer Data Platform (CDP). CDP is our biggest business, with an established base of Fortune 500 customers, and is currently experiencing a rapid acceleration in growth.
The Product Manager will jump in at this exciting inflection point. The role will oversee the company’s biggest development efforts and will be accountable for cementing our current lead in the CDP market, especially among large demanding customers. You will own all three product areas end-to-end : shape vision, drive execution, and solve customer problems. This entails driving multiple roadmaps simultaneously, managing broad scope and innovation at scale. This is an individual contributor position; it fits well for those who enjoy hands-on product work while owning product strategy.
You will join a world-class Product team that prioritizes innovation, velocity, and customer obsession. Our team invented Reverse ETL, and then pioneered the Composable architecture, which has transformed the CDP landscape. Each PM independently manages their own product area(s) and is directly accountable to the business.
About you
- Customer empathy : The ability to live alongside customers, develop relationships, and understand their goals pain points.
- Technical aptitude : A strong intuition for engineering and technical concepts.
- Intuition : Good verbal and written communication skills and a passion for connecting with users.
- Hunger and speed : Moving fast is deeply ingrained in our company culture.
- Outcome mindset : Product management focuses on working backwards from business outcomes to ensure product success.
Interview Process
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