What are the responsibilities and job description for the Client Experience Support Specialist position at Hightower Group, LLC?
Join Our Team as a Client Experience Support Specialist!
Are you passionate about delivering outstanding client service? Do you thrive in a client-focused environment and enjoy leveraging technology to streamline processes? If so, we want you on our team!
As a Client Experience Support Specialist in a hybrid role (3 days in office) in either our High Point, NC or Kansas City, MO, locations, you’ll play a critical role in supporting our Client Experience Director and Client Services Project Management team. Your contributions will help ensure smooth operations and an exceptional client experience.
What You’ll Do
Are you passionate about delivering outstanding client service? Do you thrive in a client-focused environment and enjoy leveraging technology to streamline processes? If so, we want you on our team!
As a Client Experience Support Specialist in a hybrid role (3 days in office) in either our High Point, NC or Kansas City, MO, locations, you’ll play a critical role in supporting our Client Experience Director and Client Services Project Management team. Your contributions will help ensure smooth operations and an exceptional client experience.
What You’ll Do
- Serve as the primary phone contact for Client Services, handling inquiries and directing calls via OnSip.
- Provide administrative support to the Client Experience Director.
- Assist Project Managers with basic quote and order entry.
- Manage the email help queue and ensure timely responses to client inquiries.
- Proactively identify ways to enhance the client experience using tech tools like Front (email platform or CRM).
- Utilize ERP and project management tools to manage workflows effectively.
- Act as a liaison with the manufacturing and supply chain team as needed.
- Support contract management with administrative tasks.
What You Bring
- At least three years of experience in a fast-paced, client-focused environment.
- Strong ability to learn and adapt to new technologies and systems quickly.
- Excellent attention to detail and ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Effective time management and ability to prioritize tasks efficiently.
- Team-oriented with excellent interpersonal skills.
- Proficiency in cloud-based collaboration tools (Google Workspace, Excel, Slack).
- Initiative and the ability to work independently.
- A curious mindset and a willingness to ask questions.
What We Value
- Positive Attitude: Fostering a fun and creative work environment.
- Ownership: A self-starter mentality with a focus on delivering results.
- Sound Judgment: Ability to make independent decisions swiftly.
- Flexibility: Adaptability to shifting priorities and business needs.
- Proactive Problem-Solving: Addressing issues before they arise.
- Passion for Technology: Leveraging tech to enhance processes and efficiency.
- Coachability: Openness to feedback and continuous improvement.
Why Hightower?
As a family-founded company now in our 22nd year, Hightower offers a curated house of brands, including our own Hightower Studio, designed and manufactured in High Point, NC. We pride ourselves on being a certified B Corp and Women-Owned Business, committed to responsible manufacturing and inclusive products. Our team is dedicated to creating dynamic spaces that inspire and engage. Join us in our mission to leave a positive impact on our world.
Apply Today!
If you're ready to contribute to a team that values innovation, sustainability, and exceptional client experiences, we'd love to hear from you.
As a family-founded company now in our 22nd year, Hightower offers a curated house of brands, including our own Hightower Studio, designed and manufactured in High Point, NC. We pride ourselves on being a certified B Corp and Women-Owned Business, committed to responsible manufacturing and inclusive products. Our team is dedicated to creating dynamic spaces that inspire and engage. Join us in our mission to leave a positive impact on our world.
Apply Today!
If you're ready to contribute to a team that values innovation, sustainability, and exceptional client experiences, we'd love to hear from you.
