Dispatcher/Customer Service Rep/Marketing

Job Overview
I am looking for a unicorn, someone who is talented in several areas that can lessen my load in our busy season - Experience is given first preference.

We are seeking a dedicated and motivated Dispatcher/Customer Service Rep/Marketing Guru to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a seamless experience throughout their interaction with our company. The ideal candidate will possess strong communication skills and a passion for helping others, experience in marketing a plus. A Dispatcher is also responsible for coordinating and directing the movement of our trucks and dumpsters/restrooms to ensure pickups and deliveries are completed in an accurate, efficient and timely manner.

Office hours are M-F 9 am - 5 pm. This shift may only work Tuesday/Wednesday/Friday to start.

Duties

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information regarding products, services, and company policies.
• Assist customers with order processing, tracking, and returns.
• Maintain accurate records of customer interactions and transactions using data entry skills.
• Collaborate with other team members to resolve customer issues effectively.
• Utilize ServiceCore & Verizon Fleet to assist in fleet management and dispatching tasks.
• Demonstrate excellent phone etiquette while handling customer calls.
• Stay updated on product knowledge and industry trends to provide informed assistance.
• Develop and key daily driver routes into company dispatch routing system.
• Continuously monitor dispatch programs, GPS, and driver communication
• Manage and schedule loads for inventory managed accounts.
• Maintain constant communication with Drivers for delivery updates to be able to complete orders in dispatch routing system.
• Prepare invoices for review (possibly)
• Provide pertinent information to drivers regarding gate numbers, customer complaints, customer specific requests, equipment needed, etc.
• Use effective listening skills to collect required information and escalate pertinent information.
• Upload photos to Facebook (our business page)
• Upload photos on Auction websites
• Email marketing
• Design FB ads & weekly posts (Use of Canva a must)
• Update customer contacts and schedule text marketing

Requirements

• Proven experience in customer service or a related field is preferred.
• Familiarity with GIS (Geographic Information Systems) is a plus & Google Maps
• Familiarity with dispatching in general - use of ServiceCore a plus (or other similar scheduling program)
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Excellent verbal and written communication skills.
• Ability to work well under pressure in a fast-paced environment.
• Proficiency in data entry and computer applications related to customer service operations.
• A positive attitude and a commitment to providing outstanding customer support.
• Working knowledge of DOT and transportation (in general terms) a plus
• Strong problem solving and analytical skills.
• Strong organizational skills and attention to detail.
• Fluent software experience is a must including Microsoft Office applications such as Excel, Word, Outlook, in addition to other common transportation related applications.
• Fluent social media & Canva/marketing experience a must

Job Type: Part-time

Pay: $12.00 - $18.00 per hour

Expected hours: 10 – 25 per week

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Experience:

• Marketing: 1 year (Required)
• Dispatching: 1 year (Required)
• Customer service: 1 year (Required)

Ability to Commute:

• Hagerstown, IN 47346 (Required)

Work Location: In person

Salary : $12 - $18