Post-Sales Support Manager

Description

Where precision meets passion. We craft the world's finest wakeboard boats, and we're looking for a skilled professional to uphold our commitment to excellence as our Post-Sales Support Manager. This critical role demands a keen eye for detail, a dedication to quality, and exceptional customer service skills. If you thrive in a fast-paced environment and share our passion for exceptional craftsmanship, we encourage you to apply. 

• Management: Oversee repair scheduling, manage customer cases, and analyze data to communicate with vendors and manufacturers.
• Customer Support: Ensure timely and effective resolution of customer issues and provide exceptional support.
• Process Improvement: Implement strategies to reduce customer issues and claims.
• Team Leadership: Guide and train a team to handle customer issues efficiently.
• Financial Oversight:  Oversee and manage the customer service budget, ensuring timely resolution of customer inquiries and service issues. 
• Maintenance & Operations: Develop maintenance plans, schedule repairs, and promote in-house services and upgrades during the off-season.
• Compliance & Safety: Ensure adherence to regulations and company policies and conduct safety training.
• Production Scheduling: Create and maintain production schedules, monitor progress, optimize resource allocation, and communicate changes effectively.
• Technical Expertise: Troubleshoot and resolve issues with technical systems and stay updated on industry advancements.

Requirements

• 3-5 years of experience in customer management or a related field.
• Demonstrated expertise in customer management.
• Strong leadership, communication, and customer service abilities.
• Solid financial understanding with experience in budget management.
• Proficient in relevant systems and production processes.
• Excellent multitasking abilities and adept at meeting deadlines.
• Tech-savvy, with experience in ERP systems and Office 365 highly preferred.