What are the responsibilities and job description for the Costanoa - Guest Service Manager position at Highway West Vacations?
Description
Job Title: Guest Service Manager
Company: Highway West Vacations
Location: TBD
Status: Full-Time, Non-Exempt
Supervisor: Regional Director, General Manager
Benefits
We offer a competitive compensation package with Company paid employee only health insurance, vacation and sick time, Company paid holidays, life insurance, and employee discounts!
Job Description
The Guest Service Manager is responsible for overseeing the front office staff and ensuring that each guest is treated with the highest standard of service. Their duties include but are not limited to scheduling the front office staff, supervising daily shifts, responding to guest complaints or requests, communicating between departments, and leading continuing front office training.
Requirements
#HWV1
Position Requirements
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About the Organization Highway West Vacations is a premier hospitality property management firm that offers unique outdoor experiences across the United States. With a portfolio of 17 boutique hotels, RV resorts, ski resorts, and marinas in six states including California, Colorado, Hawaii, Idaho, New Hampshire, and Oregon, Highway West Vacations provides a variety of vacation options for all types of travelers.
Highway West Vacations takes pride in offering exceptional guest experiences and creating unforgettable memories. Whether looking to relax in a luxury RV resort, explore a national park, hike up a volcano, hit the slopes, fish the day away, gaze at the stars, or go on a wine tour, Highway West Vacations has a destination for everyone. The company is committed to providing exceptional accommodations, top-notch amenities, and a friendly and knowledgeable staff to ensure that each guests' vacation is as enjoyable and stress-free as possible.
Highway West Vacations believes that everyone should have the opportunity to experience the beauty and wonder of the United States. So, whether planning a family vacation or a romantic getaway, the company can help create the perfect vacation experience.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Job Title: Guest Service Manager
Company: Highway West Vacations
Location: TBD
Status: Full-Time, Non-Exempt
Supervisor: Regional Director, General Manager
Benefits
We offer a competitive compensation package with Company paid employee only health insurance, vacation and sick time, Company paid holidays, life insurance, and employee discounts!
Job Description
The Guest Service Manager is responsible for overseeing the front office staff and ensuring that each guest is treated with the highest standard of service. Their duties include but are not limited to scheduling the front office staff, supervising daily shifts, responding to guest complaints or requests, communicating between departments, and leading continuing front office training.
Requirements
- Associates Degree in a hospitality or business-related field.
- 2-4 years hotel/restaurant supervisory experience
- Training skills, must have the ability to assess skill level of employees and modify training as needed.
- Strong mentoring skills: must have the ability to mentor employees through role modeling, supervision and feedback.
- Excellent communication and organizational skills.
- Professional demeanor
- Proficient computer skills, including: Word, Excel and PowerPoint.
- Must be able to work on feet for extended periods
- Must be able to work a flexible work schedule including evenings, weekends and holidays.
- BS degree in Hospitality Management preferred.
#HWV1
Position Requirements
Page Left Blank Intentionally
About the Organization Highway West Vacations is a premier hospitality property management firm that offers unique outdoor experiences across the United States. With a portfolio of 17 boutique hotels, RV resorts, ski resorts, and marinas in six states including California, Colorado, Hawaii, Idaho, New Hampshire, and Oregon, Highway West Vacations provides a variety of vacation options for all types of travelers.
Highway West Vacations takes pride in offering exceptional guest experiences and creating unforgettable memories. Whether looking to relax in a luxury RV resort, explore a national park, hike up a volcano, hit the slopes, fish the day away, gaze at the stars, or go on a wine tour, Highway West Vacations has a destination for everyone. The company is committed to providing exceptional accommodations, top-notch amenities, and a friendly and knowledgeable staff to ensure that each guests' vacation is as enjoyable and stress-free as possible.
Highway West Vacations believes that everyone should have the opportunity to experience the beauty and wonder of the United States. So, whether planning a family vacation or a romantic getaway, the company can help create the perfect vacation experience.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
