What are the responsibilities and job description for the Danforth Bay - Front Desk Clerk 2025 position at Highway West Vacations?
Description
Job Title: Danforth Bay - Front Desk Clerk
Company: Highway West Vacations
Location: Danforth Bay
Rate of Pay: $18 per hour
Status: Full-Time/Part-Time, Seasonal, Non-Exempt
Supervisor: Front Desk Supervisor, General Manager
Job Description
The Guest Service Representative / Front Desk Clerk at Danforth Bay Camping & RV Resort is responsible for welcoming guests, receiving, fulfilling, and reporting guests’ requests, creating reservations, providing concierge services and recommendations, and checking guests in and out of the park with a level of service that meets or exceeds guest expectations. The GSR is also responsible for keeping the reservations area clean and welcoming.
Responsibilities
#HWV1
Position Requirements
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About the Organization Highway West Vacations is a premier hospitality property management firm that offers unique outdoor experiences across the United States. With a portfolio of 17 boutique hotels, RV resorts, ski resorts, and marinas in six states including California, Colorado, Hawaii, Idaho, New Hampshire, and Oregon, Highway West Vacations provides a variety of vacation options for all types of travelers.
Highway West Vacations takes pride in offering exceptional guest experiences and creating unforgettable memories. Whether looking to relax in a luxury RV resort, explore a national park, hike up a volcano, hit the slopes, fish the day away, gaze at the stars, or go on a wine tour, Highway West Vacations has a destination for everyone. The company is committed to providing exceptional accommodations, top-notch amenities, and a friendly and knowledgeable staff to ensure that each guests' vacation is as enjoyable and stress-free as possible.
Highway West Vacations believes that everyone should have the opportunity to experience the beauty and wonder of the United States. So, whether planning a family vacation or a romantic getaway, the company can help create the perfect vacation experience.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Job Title: Danforth Bay - Front Desk Clerk
Company: Highway West Vacations
Location: Danforth Bay
Rate of Pay: $18 per hour
Status: Full-Time/Part-Time, Seasonal, Non-Exempt
Supervisor: Front Desk Supervisor, General Manager
Job Description
The Guest Service Representative / Front Desk Clerk at Danforth Bay Camping & RV Resort is responsible for welcoming guests, receiving, fulfilling, and reporting guests’ requests, creating reservations, providing concierge services and recommendations, and checking guests in and out of the park with a level of service that meets or exceeds guest expectations. The GSR is also responsible for keeping the reservations area clean and welcoming.
Responsibilities
- Providing Exceptional Customer Service ensuring the quality of standard is met.
- Checking guests in and out
- Handling guest inquiries and complaints.
- Provide guests with information about the park amenities, activities, and local attractions.
- Monitor bookings, process reservations, cancellations, and modifications using a reservation system.
- Answer phones, monitor texting service and respond to emails in a timely and professional manner.
- Maintains open communication with all departments to fulfil guest and company needs in a timely fashion.
- Assist with park store and other operational tasks as needed.
- Supporting the daily operations of the park
- Reports to Office Manager/Team Leads
- Proficient computer skills, including Word, Excel, and PowerPoint.
- Must have a valid driver’s license.
- Education: Must have a high school diploma, GED or working towards one of the two.
- Reach/squat/bend/lift/carry/push/pull lift up to 25 lbs.
- Must be able to stand for prolonged periods of time.
- Must be able to work a flexible work schedule including evenings, weekends, and holidays.
- Dependable and adheres to scheduled shifts.
- Problem solving skills, excellent communication skills and customer service skills required with staff and guests.
- Strong attention to detail, speed, and accuracy.
- Ability to multitask and work in a fast-paced environment.
- Ability to maintain guest and employee confidentiality.
- Strong work ethic, commitment, and positive attitude.
- Ability to work independently and as part of a team.
- Strong organizational skills.
- Math aptitude and cash handling ability.
- Proof of eligibility to work in the United States.
#HWV1
Position Requirements
Page Left Blank Intentionally
About the Organization Highway West Vacations is a premier hospitality property management firm that offers unique outdoor experiences across the United States. With a portfolio of 17 boutique hotels, RV resorts, ski resorts, and marinas in six states including California, Colorado, Hawaii, Idaho, New Hampshire, and Oregon, Highway West Vacations provides a variety of vacation options for all types of travelers.
Highway West Vacations takes pride in offering exceptional guest experiences and creating unforgettable memories. Whether looking to relax in a luxury RV resort, explore a national park, hike up a volcano, hit the slopes, fish the day away, gaze at the stars, or go on a wine tour, Highway West Vacations has a destination for everyone. The company is committed to providing exceptional accommodations, top-notch amenities, and a friendly and knowledgeable staff to ensure that each guests' vacation is as enjoyable and stress-free as possible.
Highway West Vacations believes that everyone should have the opportunity to experience the beauty and wonder of the United States. So, whether planning a family vacation or a romantic getaway, the company can help create the perfect vacation experience.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Salary : $18
