What are the responsibilities and job description for the Purity Spring Resort - Guest Services Representative / Front Desk Clerk position at Highway West Vacations?
Job Title: Guest Service Representative/Front Desk Clerk
Company: Highway West Vacations
Location: Purity Spring Resort
Status: Full-Time, Year-Round, Non-Exempt
Pay Rate: $18.00 per hour
Supervisor: Resort Manager
The Guest Service Representative / Front Desk Clerk at Purity Sping Resort is centered on providing exceptional service to guests, ensuring smooth check-ins and check-outs, answering questions, and managing both administrative and operational tasks to ensure a seamless guest experience. Candidates should possess strong customer service and communication skills, a positive attitude, and the ability to multitask and handle a variety of responsibilities to ensure guests have an enjoyable experience.
Responsibilities Include:
- Guest Interaction: Welcome and check in/out guests, ensuring a friendly and hospitable environment.
- Reservation Management: Handle booking, cancellations, and modifications.
- Communication: Maintain clear communication with guests, the resort team, and departments to ensure needs are met.
- Problem-Solving: Address guest inquiries and complaints efficiently.
- Administrative Duties: Answer phones, take messages, manage the cash drawer, and handle paperwork (e.g., reservation signatures).
- Facility Management: Help with keeping areas clean and orderly, such as the gift shop, pool area, locker room, and gym.
- Promotions & Upselling: Promote resort amenities and upsell when appropriate.
- Support: Assist with pool parties, pool memberships, stocking inventory, and collaborating with housekeeping.
Salary : $18
