What are the responsibilities and job description for the Sales Engineer position at Highway?
About the Company:
Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight? We answer the question of Carrier Identity, protecting brokers’ networks, while preventing fraud and increasing transparency. Serving and protecting our customers is our top priority, and we are proud that our best marketing is our customer referrals and testimonials.
Role Description
Freight brokers put an incredible amount of trust in Highway and that trust will be extended to you. This role will be responsible for implementation and integration of Highway’s products, including participating in demonstrations, ensuring customer readiness and product activation.
Your role:
- Working with Highway customers on implementation of Highway’s products.
- Integrating APIs, experience with Postman or ReadMe preferred.
- Manage and drive relationships with customers and specific integrations with TMS’.
- Hit go-live dates as outlined in Salesforce, focusing on customer readiness and requirements for launch dates to be met.
- Assisting the Sales team by participating in customer demonstrations and answering technical questions and assisting the customer in activating Highway’s platform.
- Tracking go-live dates and deadlines to meet business needs on implementation milestones.
- Own technical configuration and troubleshooting, work with the technical team as required.
Qualifications
- Exceptional communication and interpersonal skills with an ability to meet implementation deadlines, manage customers expectations and deliver on timelines.
- Proven experience with Salesforce.
- Familiarity and experience with TMS integrations.
- Highly organized with a technical aptitude for software integrations and implementations
- Understands how to problem solve, work around customer requirements and find solutions
- Works with a sense of urgency and commitment to meeting deadlines.
- Excellent with client engagement and understanding of customer needs and technical requirements.
- Familiarity with technical systems administration and database management is highly preferred.
- SQL knowledge is a plus.
- This position is in-office in Dallas, TX.
