What are the responsibilities and job description for the Resident Manager Floater position at Hignell Inc?
Summary:
The Resident Manager Floater provides relief and support as needed at various Company managed properties.
Essential Functions:
- Audits aged receivables, accounting reports, and tenant ledgers; Audits market rents and assists with Soda.
- Collects rents, prepares three (3) day notices to pay, processes applications and rental agreements, conducts annual apartment inspections, enforces community policies, prepares deposits, conducts renting activities (newspaper ads, keep vacant apartments clean, show and market vacancies, shop competition), schedules turnover work and directs other personnel as needed.
- Prepares daily/weekly/monthly reports as required (traffic, market data, inventory, vacant apartment status, month end, and delinquent rent).
- Audits processes to ensure compliance with standardize procedures; Prepares and audits move-in/move-out paperwork; Prepares and monitors work orders for cleaning, painting and maintenance, as well as pest control, carpet cleaning and other vendors needed for orderly turnover of apartments.
- Prepares vacant apartments, including dusting, cleaning, and vacuuming. Maintains grounds in excellent condition, including all common areas, mailbox building, pool area, and dumpster areas.
- Serves as liaison between the Company (Property Managers and Maintenance) and residents.
- Timely and successfully handles resident requests for service, complaints, or problems.
- Performs site inspections timely and efficiently.
- Conducts minor unit maintenance (bulb or battery replacement, key and knob replacement), light repairs (plumbing), property policing, light pick-up/cleaning, pool treatment and cleaning, as well as touch patch and painting.
- Complies with all applicable state, federal, and local laws related to the responsibilities of the position.
- Regular attendance.
- Travel and work overtime as required.
Mental and Physical Demands:
- Experiences frequent interruptions; required to meet inflexible deadlines; requires concentration and attention to detail; requires a high level of organizational and prioritization skills; may occasionally deal with distraught or difficult individuals.
- Required to sit for prolonged periods; exposed to visual display terminal for prolonged periods; dexterity and precision required in the operation of a computer.
- Ability to lift up to 50 pounds.
- Ability to establish and maintain customer oriented focus with callers, guests, clients, supervisor and co-workers.
- Ability to walk, kneel, climb, stand, stoop, crouch, and reach when performing light maintenance and office activities.
Core Competencies/Qualifications:
- Commitment to the Company’s mission.
- High school diploma or GED. Additional education and/or training is preferred.
- Education, training, skills, and experience necessary to carry out assignments.
- Ability to read, write, speak, and communicate effectively. Demonstrated skill in correct grammar, spelling, and English usage.
- Demonstrated computer skills with proficiency in Word and Excel, PDF, Adobe, and Outlook.
- Ability to establish and maintain effective relationships with co-workers, administrative team, and the public.
- Self motivated, punctual, detail oriented and able to work independently.
- Must have excellent organizational and interpersonal skills.
- Use and application of safety practices and procedures.
- Two (2) to four (4) years experience in the property management field.
- Accounting Experience – working with general Ledger.
- Knowledge of multi-family dwelling rentals and larger complex management.
