Resident Manager Trainer

Summary:

The Software Trainer provides training to existing and new employees in the proper use of Appfolio. Serves as a company-wide point of conduct for all Appfolio related questions and inquiries.

Essential Functions:

Implements and audits progress of all Appfolio training; Provides continuity in training materials and information flow to various departments.

• Creates and follows standardized procedures for use of Appfolio; Serves as the primary point of contact for all Appfolio related issues within the CAM, Construction Services, Accounting, and RPM departments.
• Complies with all applicable state, federal, and local laws related to the responsibilities of the position.
• Regular attendance.
• Travel and work overtime as required.

Other Functions:

Performs related duties consistent with the scope and intent of the position.

Mental and Physical Demands:

• Experiences frequent interruptions; required to meet inflexible deadlines; requires concentration and attention to detail; requires a high level of organizational and prioritization skills; may occasionally deal with distraught or difficult individuals.
• Required to sit for prolonged periods; exposed to visual display terminal for prolonged periods; dexterity and precision required in the operation of a computer.
• Ability to lift up to 50 pounds.
• Ability to establish and maintain customer oriented focus with callers, guests, clients, supervisor and co-workers.
• Ability to walk, kneel, climb, stand, stoop, crouch, and reach when performing light maintenance and office activities.

Supervisory Responsibilities:

This position does not have any supervisory responsibilities except as may be assigned from time to time.

Core Competencies/Qualifications:

• Commitment to the Company’s mission.
• Two (2) years in the property management field.
• Two (2) years of experience with Appfolio software program.
• High school diploma or GED. Additional education and/or training is preferred.
• Education, training, skills, and experience necessary to carry out assignments.
• Ability to read, write, speak, and communicate effectively. Demonstrated skill in correct grammar, spelling, and English usage.
• Demonstrated computer skills with proficiency in Word and Excel, PDF, Adobe, and Outlook.
• Ability to establish and maintain effective relationships with co-workers, administrative team, and the public.
• Self motivated, punctual, detail oriented and able to work independently.
• Must have excellent organizational and interpersonal skills.
• Use and application of safety practices and procedures.
• Accounting Experience – working with general Ledger.
• Knowledge of multi-family dwelling rentals and larger complex management.