Client Engagement Director

Who We Are

HIKE2 is a leading provider of technology advisory and implementation services that specializes in empowering a distinct set of industries to define their future and accelerate their path forward. With expertise for law firms, financial services, insurance, business service providers, and high-tech SaaS companies, our team addresses complex and evolving challenges by providing advisory services and tailoring cutting-edge cloud solutions, AI initiatives, and data & analytics programs.

We are a collaborative, diverse, and action-oriented group of consultants who work iteratively to capture client mindsets and solve the most complex business problems. For our teams, there’s no such thing as “cookie-cutter” advice or solutions. We thrive in change and love going from blank slate to truly innovative ideas and creative breakthroughs, developing solutions from our deep, cross-discipline expertise shaped by senior advisors and practical experience.

We care deeply about our clients, building strong and positive relationships with their partners and fellow guides, and the impact of their work.

At HIKE2:

• We work in teams

• We are committed to our customer success and each other’s success

• We set the bar high and challenge one another

• We are passionate about emerging technologies and love the thrill of venturing to the edge of technology

• We get out from behind our desks and go to the drawing board

• We gather information and get to know our clients face to face

Are you ready to make a change? Join our growing team and excel in your career!

How we’ll Align:

As an Engagement Director within our Cloud Solutions Practice, you will lead key client relationships, drive account expansion, and ensure successful Salesforce consulting engagements. You will be responsible for managing project delivery, handling client escalations, and guiding a team of direct reports. Your expertise in Salesforce consulting, stakeholder management, and team leadership will be essential in delivering exceptional client outcomes and driving long-term value.

Key Responsibilities

Client Relationship & Account Growth

• Serve as the primary point of contact for key client accounts, ensuring strong partnerships and alignment with business objectives.

• Drive account expansion by identifying new opportunities for Salesforce solutions, upselling additional services, and deepening client engagement.

• Collaborate with Salesforce Account Executives and Partner Managers to drive joint go-to-market initiatives and strengthen ecosystem relationships.

• Maintain a deep understanding of clients' business challenges and objectives, proactively positioning relevant Salesforce solutions.

Project Delivery & Escalation Management

• Oversee the successful delivery of Salesforce consulting engagements, ensuring quality, timeliness, and alignment with client expectations.

• Manage client escalations, proactively addressing risks and issues while maintaining a focus on resolution and long-term success.

• Partner with project managers, architects, and consultants to ensure delivery excellence across multiple workstreams.

• Monitor engagement health, budget, and scope, ensuring alignment with business goals and revenue objectives.

Team Leadership & People Management

• Manage and mentor a team of direct reports, fostering professional growth, skill development, and career progression.

• Provide coaching and leadership to Salesforce consultants, project managers, and delivery teams, ensuring alignment with best practices and industry standards.

• Lead by example, promoting collaboration, continuous improvement, and a culture of accountability within the Cloud Solutions practice.

Operational Excellence & Best Practices

• Drive consistent engagement governance, ensuring adherence to processes, methodologies, and Salesforce best practices.

• Support business operations, including resource planning, forecasting, and reporting, to optimize delivery capacity and revenue realization.

• Partner with leadership on practice development, contributing to thought leadership, internal process improvements, and team enablement initiatives.

Qualifications & Experience

• 7 years of Salesforce consulting experience with direct responsibility for client relationships, project delivery, and account growth.

• Proven ability to manage and grow client accounts, drive business development, and expand relationships within large organizations.

• Strong people management experience, including coaching, mentoring, and leading teams of consultants and project managers.

• Experience handling client escalations, navigating complex challenges, and driving resolution strategies.

• Deep understanding of Salesforce solutions, industry trends, and best practices in cloud-based transformation.

• Strong executive presence and communication skills, with the ability to engage C-level stakeholders and key decision-makers.

• Demonstrated ability to manage multiple priorities in a fast-paced, client-facing environment.

Preferred Qualifications

• Experience at a Salesforce consulting partner, SI, or advisory firm.

• Salesforce certifications (e.g., Salesforce Admin, Consultant, or Architect credentials) are a plus.

• Familiarity with Salesforce Industry Clouds, AI, and Data Cloud solutions.