What are the responsibilities and job description for the User Experience Design Consultant position at Hike2?
Who We Are
HIKE2 is a leading provider of technology advisory and implementation services that specializes in empowering a distinct set of industries to define their future and accelerate their path forward. With expertise for law firms, financial services, insurance, business service providers, and high-tech SaaS companies, our team addresses complex and evolving challenges by providing advisory services and tailoring cutting-edge cloud solutions, AI initiatives, and data & analytics programs.
We are a collaborative, diverse, and action-oriented group of consultants who work iteratively to capture client mindsets and solve the most complex business problems. For our teams, there's no such thing as "cookie-cutter" advice or solutions. We thrive in change and love going from blank slate to truly innovative ideas and creative breakthroughs, developing solutions from our deep, cross-discipline expertise shaped by senior advisors and practical experience.
We care deeply about our clients, building strong and positive relationships with their partners and fellow guides, and the impact of their work.
At HIKE2 : We work in teamsWe are committed to our customer success and each other's successWe set the bar high and challenge one anotherWe are passionate about emerging technologies and love the thrill of venturing to the edge of technologyWe get out from behind our desks and go to the drawing boardWe gather information and get to know our clients face to faceAre you ready to make a change? Join our growing team and excel in your career!
What You'll Do
HIKE2 has an exciting opportunity to help accelerate digital transformation for our clients. We are looking for a
Pittsburgh based
strategic, brand oriented product thinker, with the desire to provide highly creative ideas for all your engagements. You will be part of a cross-functional team applying human-centered design methods, service design concepts, and innovation to deliver experience driven solutions to our clients.
As a UX Designer you will be evaluating human needs, business goals, organizational capabilities and supporting technology to design effective and efficient services that positively impact interactions and experiences of our clients and their customers. You will define, design, prototype and implement business processes supported by technology that reflects the most effective paths. Our mission for every client is simple : to create seamless experiences for all people, processes, and technologies.
Evaluate existing customer journeys, establish strategies, and develop a roadmap forward that will result in positive outcomesDesign new, engaging digital experiences for web and mobile products, as well as extending and enhancing existing designs based on established design systems.Perform competitive brand assessments and provide innovative alternatives.Consult with clients and team members about the benefits of accessible experience and visual design.Contribute to and create personas, journey & process maps, conceptual prototypes, and interfaces that follow interaction design and usability best practices.Create clean, informative, and concise presentations to clients and internal teams that communicate discovery findings and the rationale behind your designs.Assess existing business processes and identify opportunities and define a phased approach for enhancements.Research and understand design and technology trends.Articulate and champion human-centered design methods and approaches, design thinking, service design with HIKE2 clients and within HIKE2Currently based in Pittsburgh, PABachelor's degree in Human-Centered Design, Business, Human-Computer Interaction, Design, or related field2 years of experience as a designerExperience designing for Salesforce preferred but not requiredConsulting / agency experience preferred but not requiredExperience conducting user research (including user interviews and leading collaborative sessions) from the planning stage through execution and translation into actionable insightsStrong understanding of human-centered design strategies, methods, and approaches, and how to apply themExperience leading design activities for complex business solutionsAbility to communicate functional capabilities of systems and applications through a service design lens, using layman's termsPixel-level attention to detail and ability to uphold and deliver work at the highest quality standards is essentialProven ability to meet tight deadlines, with some supervision, in a fast-paced and innovative environment.Strong consultation and collaboration skills; comfortable facilitating meetings and workshops with cross-functional project teamsStrong visual communication / diagramming and presentation skills
The annual base salary range is $65,000-$75,000 / year. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive short term incentives that align with individual and company performance. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the HIKE2. total compensation package, which includes the below :
Six national health medical plans to choose from, including a HSA optionDental & Vision optionsRetirement Savings with a Safe Harbor 401K plan with immediate vesting and company matchLong and short term disability coverage optionsLife Insurance and travel insuranceFlexible PTO policy and 11 paid holidaysReimbursement for certifications related to your roleOpportunity for career development, advancement and learning
Don't meet every requirement?
As an innovation consultancy, we recognize that talent is not always related to job history and skills come from valuable experiences that aren't always shown on a resume. If you are excited to make a positive impact, but your experience doesn't align perfectly, we encourage you to apply. You may be the right candidate for our organization, whether it be this role or another.
EOE / Minorities / Females / Veteran Disabled
We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.
U. S. Citizenship Applicants for employment in the U.S. must possess work authorization which does not require now or in the future sponsorship by the employer for a visa.
Salary : $65,000 - $75,000
