What are the responsibilities and job description for the Customer Service Representative position at HIKINEX?
Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients and participants, ensuring their satisfaction with our events and services. This is a full-time, permanent position with opportunities for growth within the company.
Salary: $23- $28 Per hour
Key Responsibilities:
- Serve as the first point of contact for all customer inquiries, providing prompt and friendly assistance via phone, email, and in-person
- Handle registration and payment processes for events and leagues, ensuring accuracy and efficiency
- Communicate event details, rules, and schedules to participants in a clear and professional manner
- Address and resolve any customer complaints or issues in a timely and effective manner
- Collaborate with other departments to ensure smooth event operations and customer satisfaction
- Maintain accurate and organized customer records and data
- Assist with marketing and promotional efforts to attract new customers and retain existing ones
- Stay up-to-date with industry trends and customer needs to continuously improve our services and processes
Qualifications:
- High school diploma or equivalent; college degree preferred
- 1-2 years of customer service experience, preferably in a sports or event management setting
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Proficient in Microsoft Office and other relevant software
- Ability to multitask and work in a fast-paced environment
- Passion for sports and promoting an active lifestyle
- Availability to work weekends and evenings as needed
Benefits:
- Competitive salary
- Comprehensive health benefits package
- Paid time off and holidays
- Opportunities for professional development and advancement
- Fun and supportive work culture with a focus on work-life balance
If you are a team player with a positive attitude and a passion for customer service and sports, we want to hear from you! Apply now to join our dynamic and growing team.
Salary : $23 - $28
