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Support technician

HIKINEX
Westlake, CA Full Time
POSTED ON 1/21/2025 CLOSED ON 2/28/2025

What are the responsibilities and job description for the Support technician position at HIKINEX?

Position Summary : IT Support Services Technician I

Responsibilities will include, but will not be limited to the following :

  • Answer, evaluate, and prioritize incoming calls, emails, and ticket requests from users experiencing problems with computer-related technologies.
  • Research and lead users through diagnostic procedures to determine the root cause.
  • Manage all employee logins, approvals, e-mails, and menu level accounts.
  • Log and track calls using a problem management database and maintain historical records.
  • Identify and resolve POS hardware problems, inclusive of requesting replacement gear and ensuring it is received and installed properly at store locations.
  • Actively communicate and interface with escalation teams to ensure all issues are resolved in a timely and efficient manner;

including but not limited to network, phone, or power-related issues.

  • Maintain an in-depth knowledge of all supported systems and services.
  • Generate amazing ideas in a style that will enhance and improve the support we deliver every day.
  • Additional duties as assigned.
  • Last updated : 2024-11-21

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