What are the responsibilities and job description for the Support technician position at HIKINEX?
Position Summary : IT Support Services Technician I
Responsibilities will include, but will not be limited to the following :
- Answer, evaluate, and prioritize incoming calls, emails, and ticket requests from users experiencing problems with computer-related technologies.
- Research and lead users through diagnostic procedures to determine the root cause.
- Manage all employee logins, approvals, e-mails, and menu level accounts.
- Log and track calls using a problem management database and maintain historical records.
- Identify and resolve POS hardware problems, inclusive of requesting replacement gear and ensuring it is received and installed properly at store locations.
- Actively communicate and interface with escalation teams to ensure all issues are resolved in a timely and efficient manner;
including but not limited to network, phone, or power-related issues.
- Maintain an in-depth knowledge of all supported systems and services.
- Generate amazing ideas in a style that will enhance and improve the support we deliver every day.
- Additional duties as assigned.
Last updated : 2024-11-21
