Member Services Associate

Join the TeamstersCare Team!

Teamsters Union 25 Health Services & Insurance Plan (TeamstersCare) is a multi-employer benefit fund that provides health benefits and clinical services to Teamsters Union members, retirees and their families. We are seeking a dependable, people-oriented Full-Time Member Services Associate to work in our Charlestown, MA office. 

We offer a competitive salary and a generous, comprehensive benefits package, including 100% employer paid Health, Dental, Vision, Employee Assistance Program, Hearing care, Life Insurance, AD&D Insurance, Short-Term and Long-Term Disability Insurance, free employee parking, and continuing education costs; as well as generous paid time off including holidays, personal days, sick and vacation time. For more information about TeamstersCare, please visit www.teamsterscare.com. 

The Role: The Member Services Associate plays a key role on our Member Services team, serving as a primary point of contact for members and providers. This position is responsible for delivering exceptional service by answering inquiries related to benefits, eligibility, and enrollment through phone, email, and in-person interactions. Additionally, the role supports the team with administrative tasks, including data entry and claims process. 

Essential Duties and Responsibilities: 

• Serves as a helpful and knowledgeable point of contact for members and retirees, responding to benefit-related questions via phone, email, and in-person.
•  Delivers accurate and timely information while answering questions and resolving member concerns with professionalism and empathy.
• Acts as a liaison between members and external vendors—medical, pharmacy, vision, dental, audiology, and EAP providers—to resolve issues and coordinate care.
• Maintains detailed electronic records of member interactions in the Bridgeway Benefit Technologies/ISSI platform to ensure consistent and quality service.
• Stays up to date on benefits and regulatory changes, adjusting practices as needed to remain compliant and effective.
• Accurately process enrollments and terminations based upon established eligibility guidelines.
• Prepares and sends communications to members, including reinstatement notices and eligibility updates.
• Generates third-party correspondence, collaborate with attorneys and other organizations on subrogation cases and manage lien repayment follow-up.
• Processes disability and life insurance claims in alignment with TeamstersCare benefit guidelines and procedures.
• Assists and advises retired members who qualify for enrollment in Retiree Programs.
• Manages COBRA, retiree, and buy-up payments, including follow-up on delinquent accounts.
• Follows up with members who experience a change in family status, ensuring required documentation is complete and only eligible dependents are enrolled.
• Verifies eligibility through recertification processes and follows up with members when needed.
• Collaborates with members who need to repay disability claim overpayments or claims incurred by an ineligible dependent.
• Prepares documents, including letters, checks, claim forms, updates, enrollment and termination packages, and provides them to members, retirees, and/or dependents.
• Over time, takes on a leadership role by mentoring/training colleagues, assisting with task planning, and suggesting service improvements.
• Partners with the Member Services Manager to streamline processes and enhance the overall member experience.
• Performs other duties as assigned.
  

Qualifications: 

• High school diploma or equivalent.
• 2-5 five years in health care, customer service and/or benefits administration experience is preferred.
• Experience with COBRA, subrogation and disability overpayment is preferred but not required
• Excellent communication skills including verbal, written and active listening
• Service-oriented and able to resolve member concerns
• Proficient in Microsoft Suite and overall computer skills with the ability to learn new software
• Excellent organizational skills and attention to detail
• Ability to multitask and prioritize workload effectively
• Self-motivation and initiative
• Ability to demonstrate sound judgement and decision making
• Ability to learn and apply TeamstersCare plan rules and guidelines
• Follows established procedures, policies and precedents
• Ability to work under general supervision
• Demonstrates confidentiality and discretion

Benefits/ Perks:

• $26.50 per hour
• Comprehensive benefits package that equates to roughly $30,000 annually includes:
  • 100% employer-paid Health, Dental, Vision, Employee Assistance Program, Hearing care, Life Insurance, AD&D Insurance, Short-Term and Long-Term Disability Insurance, and free employee parking
• Paid time off including holidays, personal days, sick, vacation, bereavement, and jury duty
• Employee Pension Plan
• Group Legal

Optional Benefits

• 401(k)
• Health Care Flexible Spending Account
• Membership with New England Teamsters Federal Credit Union
• Employee Union Dues for this position are $39 per month (post-tax)

TeamstersCare is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace, and we encourage applicants from all backgrounds to apply. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. If you require accommodations during the application or interview process due to a disability, please contact us to make the necessary arrangements. 

Salary : $30,000