What are the responsibilities and job description for the Personal Lines Account Manager position at Hilb Group?
Overview
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Personal Lines Account Manager to join our team. This position will report to our agency located in Jasper, IN. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.
Responsibilities:
Support our external customers as you build relationships and act as their trusted advisor.
Retain existing business and grow new business through exceeding customer expectations, timeliness in response, excellent problem resolution, among other service excellence standards
Assess insurance needs, identify gaps in coverage, and provide recommendations.
Seek opportunities to upsell coverages and cross sell additional policies to complete the client’s coverage and provide peace of mind.
Qualifications:
- Three years’ experience in a customer service field
- Current Insurance Property & Casualty License or willingness to obtain one within at time of hire
Attention to detail in document preparation, review and follow-up are a must in the day-to-day of this position.
- Ability to travel for early career training purposes
- Ability to: acquire new accounts and retain existing business, manage and service sales pipeline, communicate effectively (written and verbally), maintain confidentiality, work with speed and accuracy, grasp technical information quickly, and work independently and as a team member.
- Ability to: Work with an agency management system, maintain detailed records of client and agent interactions
Benefits:
- Company Paid Life Insurance, Long-Term and Short-Term Disability.
- Medical, Dental, Vision and FSA/HSA plans.
- 401(k) with company match.
- Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
- Generous PTO.
- An awesome team of professionals!
The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.
