Service Advisor trainee/porter

At the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.

Benefits

• Medical and Dental
• 401(k) available at most locations
• Paid Time Off
• Competitive Pay
• Life Insurance
• Professional Development
  
  
  

Responsibilities

• Must be available to work Monday-Friday 7am-6pm and Saturdays 7:30-5:00
• 5-day work week, off on Sundays
• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Assist advisors/manager in moving cars and keeping service drive clean and clear at all time.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
  
  
  

Qualifications

• Organized, friendly, professional appearance.
• Demonstrated ability to multi-task, using several software systems at one time
• Time management skills
• Fantastic communication skills with your customers
• High School Diploma or Equivalent preferred
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license
  
  
  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.