Check Out Receptionist

POSITION SPECIFICATION

COMPANY: Hill Country Dermatology

POSITION: Checkout Receptionist

LOCATION: 2967 Oak Run Pkwy, Ste 210, New Braunfels, TX 78132

COMPANY WEBSITE: www.hcderm.com

COMPANY OVERVIEW: Hill Country Dermatology was established in November 2001 to serve the citizens of New Braunfels and the surrounding communities. Currently, the practice provides medical, surgical, and cosmetic dermatological services and is experiencing rapid growth.

BASIC FUNCTIONS, DUTIES, RESPONSIBILITIES:

• Collect copays and coinsurance
• Read and understand insurance benefits
• Explain to patients what their financial responsibilities will be
• Enter patient demographics into the EMR accurately and efficiently.
• Scan medical information into EMR.
• Answer incoming phone calls in a timely manner.
• Schedule patient appointments according to office protocol.
• Filter through received faxes and deliver to correct staff member

JOB DIMENSIONS – RESPONSIBILITY: The checkout receptionist will work with four providers. Normal business hours are Monday through Friday, 8 AM to 5 PM.

COMPANY ENVIRONMENT – CORPORATE CULTURE:

Mission Statement: To treat and educate patients about their skin, hair, and nail concerns by putting the patients’ needs first in a manner that glorifies and honors God.

Vision Statement: To provide a pleasant patient experience, exceptional clinical outcomes, and a more knowledgeable patient.

Core Values: Integrity, unity, humility, compassion, and enthusiasm.

THIS ROLE IS A GOOD OPPORTUNITY BECAUSE The candidate will join a well-established practice, with a history of excellence that is growth-oriented and supports the community for the Glory of God.

DESIRED QUALIFICATIONS:

• Proven ability and experience in organizing front office workflow and duties.
• Demonstrates flexibility in a fast-paced environment.
• Proven ability to communicate professionally, including face to face, email, and telephone with clinicians, medical assistants, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, and the general public, of all age levels from child to senior citizen.
• Demonstrates knowledge of HIPAA law.
• Proven problem-solving skills, is proactive, and anticipates needs well.
• Proven ability to set priorities.
• Proven skill in using healthcare software and computer systems.
• General office and or medical office experience required to be considered.

BEHAVIORS DESIRED:

Motivation: Optimistic and self-confident.

Balanced: Emotional maturity, a cheerful demeanor, warm personality, and the ability to maintain one’s composure are a must; must treat all coworkers and patients with the utmost respect.

Goals: The goal of providing an exceptional “first” impression of the practice.

Reliability: The busy nature of the practice requires excellent attendance with very limited unplanned absences.

Initiative: A strong desire to continue to learn and develop new skills.

Smoking Policy: Smoking is not allowed on the premises, and the scent of smoke on one’s person is unacceptable.

Dress Policy: Black scrubs.

QUANTIFIABLE OBJECTIVES UPON WHICH PERFORMANCE WILL BE JUDGED:

• Accuracy and efficiency performing one’s responsibilities.
• Ability to work well with coworkers.
• Attendance and punctuality.
• Providing an excellent patient experience.

PERFORMANCE REVIEW PRACTICES: A performance review is performed at 30, 60, 90 days, and every six months after that.

COMPENSATION REVIEW PLAN: A review for compensation will be performed every year.

SALARY PAY PERIODS: The pay periods are on a biweekly basis.

BENEFITS: After a ninety-day probation period:

Health Insurance: Available through Blue Cross Blue Shield. The company pays 75% of the insurance premium for the employee.

Vacation (PTO): PTO hours will be accrued.

Holidays Per Year: 8

401K/Retirement Plan: Eligible after one year of employment.

MEDICAL/DRUG TESTING: Pre-employment drug test and background screening will be required of finalist candidates.

ORIENTATION PROCESS FOR NEW HIRE: One on one training with experienced front office personnel.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

Salary : $15 - $17