What are the responsibilities and job description for the Systems Analyst 2 - JIRA Data Center position at Hill Country Project Management LLC?
Austin Metro Residents Only 2025C0012 Closes 03 / 09
The primary work location(s) will be at 4900 N. Lamar Blvd Austin TX 78751. The working position is Hybrid On Site and Telework
I. DESCRIPTION OF SERVICES
Texas Department of Family and Protective Services requires the services of 2 Systems Analyst 3 hereafter referred to as Candidate(s) who meets the general qualifications of Systems Analyst 3 Applications / Software Development and the specifications outlined in this document for the Texas Department of Family and Protective Services .
The Worker is responsible for performing computer systems analysis or development work. Work involves coordinating planning and analysis of user requirements procedures and problems to automate processing or to improve existing systems.
This role may also be responsible for the following :
- Configures and customizes JIRA Data Center and BitBucket for various agency needs.
- Provides system administration support for Atlassian tools such as (Jira Bitbucket) & drive increased user adoption through continuous improvements within the toolset.
- Consolidates and prioritizes IT business needs related to JIRA implementation and documents updates needed.
- Maintains an intake process for organization’s staff to submit JIRA improvement needs.
- Maintains a backlog of JIRA implementation improvements needed.
- Works with project teams to create new projects as needed to satisfy new and existing business requirements.
- Optimizes and maintains established projects to improve performance and work processes leveraging JIRA best practices to implement Agile Kanban and other frameworks optimal configurations.
- Integrates JIRA with existing tools including PPM and BitBucket to support specific business requirements.
- Updates and integrates JIRA with new features and other tools within the Atlassian suite based on best practices to optimize usage across the enterprise.
- Customizes workflows screens fields issue types dashboards filters and schemes to meet business requirements.
- Customizes the toolset to align with established projects roadmap and optimize integration with CAB processes.
- Manages user permissions for tools according to the needs of projects and teams.
- Identifies opportunities and implement automations as needed to improve workflows streamline repetitive tasks and improve efficiency.
- Researches recommends and configures plugins to enhance Jira / BitBucket functionality and meet specific business requirements.
- Recommends and implements appropriate permission schemes groups and roles based on department team structures and security best practices.
- Reviews and audits user accounts and permissions regularly to ensure compliance with security policies and maintain license limits.
- Performs training sessions and workshops to share knowledge and best practices with users and stakeholders.
- Provides technical support to endusers and other stakeholders troubleshooting issues and providing guidance.
- Updates SOPs with system configurations processes and best practices.
- Coordinates with users vendors stakeholders and other teams to implement system upgrades.
- Develops and maintains backup and recovery strategies for Jira BitBucket and installed plugin data.
- Ensures project schedules are met and / or renegotiated and approved by customer and Team Manager prior to target dates.
- Prepares memos and ad hoc reports upon request related to project statuses performance measures and other information requests.
- Participates in project and team technical and functional design and requirements meetings.
- Participates in development processes for all system modifications developed or supported by the team and looks for potential issues during the SDLC phases and communicates and recommends to management possible mitigation or contingency plans.
II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements :
Candidates that do not meet or exceed the minimum stated requirements (skills / experience) will be displayed to customers but may not be chosen for this opportunity.
Years
Required / Preferred
Experience
Required
Working experience in JIRA Data Center administration
Required
Working experience in BitBucket Data Center administration
Required
Experience using JIRA / BitBucket REST APIs for integration complex workflows screen modifications permission schemes and notifications
Required
Experience designing and managing complex JQL and SQL queries
Required
Experience performing user administration for installed Atlassian toolset (including JIRA and BitBucket) to support project teams
Required
Experience troubleshooting JIRA / BitBucket issues and providing technical support to users
Required
Experience providing training to technical and nontechnical teams to use installed Atlassian toolset
Required
Experience updating SOPs to document system configurations processes and best practices
Required
Knowledge of Microsoft Office Suite
Preferred
Jira Administration for Datacenter and Server certificate
Preferred
Certified Scrum Master
Key Skills
Children Activity,Feed,ASP.NET,Corporate Strategy,Health And Safety Management
Employment Type : Full Time
Experience : years
