What are the responsibilities and job description for the Wine Educator position at Hill Family Estate?
Job Description: Wine Educator
The Wine Educator is responsible for hosting guests at Hill Family Estate’s tasting room located in the heart of Yountville. The ideal candidate is outgoing, friendly and enjoys interacting with people while delivering the highest level of customer service. This is a sales position and an important requirement of the role will be selling wine and club memberships to visiting guests. The role is a full-time position. Weekends and holidays are required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Host wine tasting experiences for guests at our tasting room in Yountville. Educate guests about the Hill Family Estate story, vineyards and winemaking style.
- Deliver exceptional customer service to every guest, with a goal to make each visit lasting and memorable.
- Effectively sell wine, retail and wine club memberships to guests and ask each guest for the sale. Strive to turn visitors into repeat customers and members.
- Daily opening and closing responsibilities in the tasting room.
- Track daily sales goals, guest counts and tastings; share with the team.
- Assist with occasional pourings and events as required.
- Additional responsibilities as needed and required.
QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be enthusiastic and passionate about customer service and hospitality, with a strong desire to create special, memorable experiences for all guests.
- First-hand knowledge, appreciation and passion for wine and wine-related topics.
- Winery experience beneficial but not required.
- Must have strong verbal and written communication skills with the ability to speak comfortably in front of people.
- Strong retail sales and customer service experience: ability to present product, up sell & cross sell.
- Maintain excellent working relationships with back-office team and hospitality staff.
- Must be a team player and maintain a positive disposition at all times.
- Strong multi-tasking abilities required; ability to remain calm, professional and polite under high stress circumstances.
- Maintain a professional appearance.
- Must be available to work all weekends and holidays.
- Must be able to lift 45 pounds and stand for extended periods of time.
EDUCATION AND/OR EXPERIENCE:Minimum of one to two years of experience in the wine, restaurant or hospitality industry. High School diploma or AA degree.
COMPUTER SKILLS:Microsoft Office and POS applications experience preferred.
Job Type: Full-time
Pay: $25.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Compensation Package:
- Commission pay
Schedule:
- 8 hour shift
- Day shift
- Every weekend
- Holidays
Ability to Commute:
- Yountville, CA (Preferred)
Ability to Relocate:
- Yountville, CA: Relocate before starting work (Preferred)
Work Location: In person
Salary : $25