What are the responsibilities and job description for the Program Operations Associate position at Hill House Boston?

Hill House is an independent, non-profit community center that serves families living and working in Boston and is dedicated to providing year-round programs, events and outreach activities. Our mission is to create a stronger urban community that connects children and their families and helps make it easier for parents to raise their children in the city.

Position Overview

The Program Operations Associate will support the program and operational aspects of running Hill Houses 150 classes and programs throughout the year. The primary responsibility of this position is to provide support to the Program team. Based at the front desk of our 127 Mt Vernon Street (the Firehouse) location, the position also provides direct customer service by answering phone calls, sending emails, and interacting directly with our program participants, families, and community members. This is a great opportunity for an individual looking to start a career in nonprofit management and / or program development.

The full-time position requires 40 hours per week, Monday- Friday, 8 : 30am-4 : 30pm and includes benefits including health and paid time off.

Key Responsibilities :

Daily general tasks

Support the Hill House team in the operation and implementation of successful & high-quality programs
Attend to all front desk duties, including greeting families, answering phones, responding to emails, opening the building.
Manage data-entry projects into our online systems, including class descriptions, program participant information, etc.
Help create fun, engaging flyers & bulletin boards to market Hill House programs to families
Communicate important program information to families via our website, email notification, text alert, and phone systems.
Assist in the setup and breakdown of classrooms.
Monitor the entry and departure of class participants.
Process Activenet registrations, waitlists, membership sales, unenrollments / refunds.
Approve camper immunization reports and records.
Assess the condition of facilities on a daily basis and oversee cleaning service and trash management vendor
Assess building and program supplies and relay ordering needs for public spaces and programs on a bi-monthly basis
Receive packages and distribute supplies
Ensure the Firehouse is accessible and presentable

Refill hand soap, paper towels, tissues, and building supplies as needed

Unfurl the Hill House flag when needed

Help manage Stroller City as appropriate

Lost & Found

Clear out as necessary (i.e. lunches, things that have been in the bin for weeks, etc)

Contact families of items that are labeled

Camp Day-to-Day

Assist in Camp administrative tasks as assigned by our Camp Director

Assist in managing weekly medications

Relay messages to staff of early pick-ups & late drop-offs, absences, etc.

Assist with staffing as necessary

Lost & Found

Clear out as necessary (i.e. lunches, things that have been in the bin for weeks, etc.)

Contact families of items that are labeled

Skills and Qualities of a Successful Candidate

Excellent customer service and problem-solving skills.

Strong organizational, interpersonal, and communication skills.

Ability to manage assigned work and provide high-quality customer service amidst frequent interruptions in a busy environment

Strong desire and proven ability to work with children, families, and community partners

Knowledge of or demonstrated interest in recreational and educational programming for children

Ability to relate to children and other staff as part of a team

Experience and comfort with a variety of computer software programs, including Microsoft Office and Activenet.

Highly motivated and flexible to perform the diverse range of tasks required in a small, non-profit setting -an entrepreneurial, get-it-done instinct and attitude is essential.

Previous work experience is not required, but one- or two-years experience is a plus.

Strong character including but not limited to a sense of humor, enthusiasm, maturity, and patience

General Requirements

Successful candidates will be 18 or older and will have graduated from high school. Candidates must complete CORI and SORI background check forms as required by the state of Massachusetts. Possession of a drivers license is preferred but not required.

Individuals must have the ability to multi-task, adjust to seasonal or event-related fluctuations in workload, and thrive in a fast-paced environment.

Comfort answering and making telephone calls and interacting with the public regularly.

While training and management support will be provided, the Program Operations Associate must possess the ability to work autonomously and with limited directions. This individual must have an ability and willingness to interact with the public, and specifically with families, and must also have the ability to lift boxes, tables, and chairs that can weigh 25-30 lbs. Like all Hill House employees, the Program Operations Associate is expected to contribute to a culture based upon respect, teamwork and collaboration.

Apply for this job

Receive alerts for other Program Operations Associate job openings

Program Operations Associate

What are the responsibilities and job description for the Program Operations Associate position at Hill House Boston?

What is the career path for a Program Operations Associate?

Not the job you're looking for? Here are some other Program Operations Associate jobs in the Boston, MA area that may be a better fit.

We don't have any other Program Operations Associate jobs in the Boston, MA area right now.

AI Assistant is available now!