What are the responsibilities and job description for the Parts Counter Salesperson position at Hill International Trucks LLC - East Liverpool?
Description
Description
Hill International Trucks, the Tri-State areas largest medium- and heavy-duty truck and trailer dealership, is currently looking for a full-time Parts Counter Salesperson. The primary responsibility of this role is to sell parts to all customers, over the counter, through the shop or on the phone. SCHEDULE M-F 8:30am-6pm & 1 Saturday each month.
RESPONSIBILITIES
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Provides high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Notifies the body shop when all parts have arrived and when they will be delivered.
- Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
- Follows up on back-ordered parts.
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Replenishes assigned inventory daily.
- Assists outside sales representatives with their orders.
- Makes sure all internal requests for parts are billed on service repair order.
- Receives payment from retail customers or obtains credit authorization.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Issues and tracks requested shop tools to technicians.
- Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
- Sets up orders for daily shipment, delivery, or pick-up.
- Solicits assigned accounts by phone.
- Keeps front and rear counter areas clean and uncluttered.
- Cleans computer terminals and printers daily.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Participates with the parts manager in maintaining a lost sales tracking program.
- Maintains professional appearance.
PHYSICAL & ENVIROMENTAL CONDITIONS:
- Ability to stand for long periods of time
- Requires performing accurate, knowledgeable detailed work.
- Frequent telephone use.
- Must be able to communicate and work well with others in a fast-paced environment.
- Occasionally exposed to engine exhaust fumes.
- Works overtime as required.
- Frequent bending, stooping, reaching, twisting
- Frequently lifting 5lbs. to 50 lbs.
- Occasionally lifting 50 lbs
BENEFITS
- Excellent pay (Salary Bonuses)
- Medical, Dental, & Prescription Drug coverage
- 401K w/ 4% company match
- Paid training
- Regular performance reviews
- Management opportunities
Requirements
QUALIFICATIONS
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Must be computer literate.
- Must be detail-oriented and organized.
- Must be a people-person and have the necessary soft-skills to assist customers while creating a memorable and positive customer experience.
- Prior experience in an automotive, heavy-duty truck or tractor parts sale's role.
Hill International Trucks (Or Other Entity Ford/Modern) is an equal opportunity employer.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.
All qualified applicants will receive consideration for employment without regard to these factors.
Salary : $20 - $26
