Demo

Service Advisor- Heavy Duty Truck Dealership

Hill International Trucks LLC - Eighty Four
Eighty Four, PA Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 4/28/2025

Description

Hill International Trucks, the tri-state areas leading medium- and heavy-duty truck and trailer dealership, is currently seeking a service adviser for Tuesday-Friday 7am-4:30pm and Saturday 7:30am-4pm. Service advisers greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work, they also advise customers on other available services.


RESPONSIBILITIES:

  • Advises customers about necessary service for routine maintenance.
  • Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
  • Confers with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
  • Prepares a repair order showing time, cost and labor estimates for service.
  • Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
  • Explains the work performed and the repair order charges to the customer.
  • Handles customer complaints.
  • Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
  • Refers to service history, inspects vehicle, and recommends additional needed service.
  • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
  • Provides a complete and accurate written cost estimate for labor and parts.
  • Establishes “promised time.” Checks with dispatcher, if necessary.
  • Obtains customer's signature on repair order; provides customer with a copy.
  • Establishes customer's method of payment. Obtains credit approval, if necessary.
  • Notifies dispatcher of incoming work.
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
  • Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
  • Keeps service department forms, menus and pricing guides up to date.
  • Implements a quality control process to eliminate comebacks.
  • Maintains high customer satisfaction standards.
  • Handles telephone inquiries regarding appointments and work in process.
  • Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
  • Maintains a professional appearance.
  • Keeps work area clean.

 

BENEFITS:

  • Competitive industry salary bonuses 
  • Comprehensive benefits including, medical, dental, vision, life and disability insurance.
  • 401(k) with 4% company match.
  • Paid time off (vacation and holidays).

Requirements

  • Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
  • Must be computer literate.
  • Must be detail-oriented and organized.
  • Must be a people-person and have the necessary soft-skills to assist customers while creating a memorable and positive customer experience.
  • Prior service advisor experience preferred but not required.
  • Must be mechanically inclined.

  

Hill International Trucks (Or Other Entity Ford/Modern) is an equal opportunity employer. 

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.

All qualified applicants will receive consideration for employment without regard to these factors.



Salary : $45,000 - $50,000

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Service Advisor- Heavy Duty Truck Dealership?

Sign up to receive alerts about other jobs on the Service Advisor- Heavy Duty Truck Dealership career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$47,278 - $71,270
Income Estimation: 
$40,328 - $51,115
Income Estimation: 
$40,328 - $51,115
Income Estimation: 
$54,563 - $73,333
Income Estimation: 
$54,563 - $73,333
Income Estimation: 
$59,611 - $81,642
Income Estimation: 
$33,677 - $43,106
Income Estimation: 
$43,929 - $67,340
Income Estimation: 
$36,043 - $53,212
Income Estimation: 
$33,017 - $41,180
Income Estimation: 
$33,456 - $41,133
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Hill International Trucks LLC - Eighty Four

Hill International Trucks LLC - Eighty Four
Hired Organization Address Washington, PA Full Time
Description Hill International Trucks, the tri-state areas leading medium- and heavy-duty truck and trailer dealership, ...
Hill International Trucks LLC - Eighty Four
Hired Organization Address Eighty Four, PA Full Time
Description Hill International Trucks, the Tri-State areas leading medium- and heavy-duty truck and trailer dealership, ...

Not the job you're looking for? Here are some other Service Advisor- Heavy Duty Truck Dealership jobs in the Eighty Four, PA area that may be a better fit.

Service Advisor- Heavy Duty Truck Dealership

Hill International Trucks & Hill Idealease, Eighty Four, PA

Service Advisor- Heavy Duty Truck Dealership

Hill International Trucks LLC, Eighty Four, PA

AI Assistant is available now!

Feel free to start your new journey!