Service Manager- Heavy Duty Truck Dealership-New Philadelphia, OH.

Description

Hill International Trucks, the Tri-State areas leading medium- and heavy-duty truck and trailer dealership, is currently seeking an Experienced Service Manager for our New Philadelphia, OH location. We are a 4th generation, privately owned company with a 127 history of "best-in-class" partners, customers, and leadership. Our newest locations are offering state of the art facilities and ongoing training for our technicians, and we need a great service department leader to come on board and help grow the Hill story for years to come. 

The primary responsibility of this role is to run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. 

Essential duties include:

• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Attends managers meetings.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
• Strives for harmony and teamwork within the department and with all other departments.
• Develops and implements a marketing plan which promotes new and repeat business.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing and all are processed correctly.
• Holds weekly department meetings.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Informs repair technicians of time allowances on each repair order.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting area are kept clean.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Ensures the proper care, storage, and inventory of special tools.
• Ensures that customers' service files are up-to-date and readily available for reference.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to dealership's guidelines.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
• Maintains safe work environment.
• Maintains a professional appearance.

HOURS

Monday through Friday 7am-5pm, with 1 hour lunch.

Occasional Saturdays as needed.

Travel to see customers and for company functions as needed.
 

BENEFITS

Competitive Salary Bonuses, BOE.
401(k) w/ 4% matching 

Life Insurance 

Dental insurance

Health insurance

Vision insurance  

Short Term & Long-Term Disability Insurance

Paid time off 

Paid holidays

Career Pathing and opportunities for advancement.

Requirements

 QUALIFICATIONS

• The ideal candidate will possess at least 2 years of previous experience working in a Service Advisor or Service Management role at an auto dealership or other automotive service provider.
• Effective written, verbal and telephone communication skills, proficient PC skills and a commitment to customer service excellence are an absolute must.
• Ability to multi-task in a fast-paced environment while dealing directly with dozens of customers on a daily basis

 EDUCATION and/or EXPERIENCE 

• Bachelor's degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.  

ADDITIONAL QUALIFICATIONS 

• Strong attention to detail, especially regarding time management and organization.
• Must be proficient in Microsoft Office products and Windows-based computer systems.
• High School Diploma required.
• Bachelor's degree is preferred.
• Valid Driver's License with clean driving record required.
• Ability to pass a background check required.
• Ability to pass a drug test required.

SUPERVISORY RESPONSIBILITIES 

Exempt and Non-Exempt Staff 

LANGUAGE SKILLS 

Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.  

MATHEMATICAL SKILLS 

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.  

REASONING ABILITY 

Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.  

PHYSICAL DEMANDS 

Requires sitting for long periods. Requires bending/stooping/kneeling/crouching/reaching for short periods. Requires occasional lifting of 5 to 20 pounds. Requires performing accurate, knowledgeable detailed work. Occasionally exposed to engine exhaust fumes. Occasionally exposed to loud noise. Works overtime as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

WORK ENVIRONMENT 

Primarily in a service shop & office environment. Will be expected to travel as needed to company locations. Periodic weekend or evening work is expected. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hill International Trucks (Or Other Entity Ford/Modern) is an equal opportunity employer. 

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.

All qualified applicants will receive consideration for employment without regard to these factors. 

Salary : $65,000 - $75,000