Summary :
The Dispatcher to the Hill Mechanical Services ("HMS") division of The Hill Group ("Hill") is responsible for assisting our dispatch field operations. This position also provides administrative support to all the sales reps, technicians, superintendents, and managers of operations.
Key Responsibilities :
- Manage, monitor, and report daily field activities for our 60 service technicians including, but not limited to :
Schedule, coordinate and dispatch technicians to work assignments
Prioritize service requests, determine needs of customers and match the appropriate service technicianEnsure that labor, materials and equipment are properly planned and coordinatedEnsure high field productivity through proper work planning and coordination to minimize tech down time and travel timeMaintain work order status and updates :Process approximately 300-400 work orders per week
Monitor progress of techs and field work and adjust dispatch plans accordinglyReview, correct, and follow up on work ordersEnter purchase orders into the systemManage, plan and schedule preventive maintenance work orders based on priorityPrepare and participate in weekly review of work order backlog and work planningPerform all other duties as assignedExperience and Qualifications :
High school diploma or general education degree (GED) requiredHVAC, plumbing or construction administration experience preferredExcellent customer service and communication skills requiredProficiency in all Microsoft Office Suite (Word, Excel and Outlook); experience in S2000 a plus)Experience with Cisco IP Phone System a plusOther Qualifications :
Requires an ability to work effectively and efficiently under pressure and adjust to changing situationsRequires initiative, great attention to detail, accuracy, an ability to prioritize and multi-taskMust have excellent interpersonal and customer services skills, and maintain a positive attitude while dealing professionally with co-workers, clients, vendors, etc.Must be able to work independently with limited supervision while still being a team playerMust be dependable, organized and self-motivatedPursuant to the terms, conditions and limitations of the benefit plan documents, you will be eligible for the following standard Company benefits : medical, dental, vision, short and long-term disability, Accidental Death & Dismemberment (AD&D), group life, 401(k), profit sharing, and paid time off.
