FRONT DESK AGENT-FULL TIME

Description

The Front Desk Agent will be the first face our Members and their guests see when they enter the Club and the first voice they hear when they call the main number. They will come to know our Members well and, as a Club Ambassador, ensure that all Members and Guests feel welcome. An expert in Club services, the Front Desk Agent will be responsible for accurately answering all questions and ensuring our Members and their guests are able to access any and all services available. They will take reservations for dining and various club activities, coordinating with the necessary departments and staff to ensure accurate headcounts and pass along special requests. The Front Desk Agent will take complaints and reports of lost items and know how to correctly route any type of call or inquiry that comes to the Front Desk. They will have access to the Club’s paging system and play a vital role in communicating both emergency and non-emergency information over this system. They also perform various incidental duties to meet member needs and create lasting memories. This is a full-time position with 32 hours per week.

Qualifications

1. High school diploma or equivalent; bachelor’s degree or some college preferred
2. A minimum of 1-year prior experience in a similar capacity, preferably in a similar luxury environment
3. A pleasant, personable personality and caring manner with everyone.  Warm, friendly and outgoing without being overbearing. 
4. A service-oriented personality and strong customer service orientation including knowledge of the principles and processes for providing member/guest services, meeting quality standards and ensuring member/guest satisfaction.
5. Able to communicate effectively and professionally in English with all stakeholders, both verbally and in writing; bilingual English and Spanish a plus
6. Able to follow oral and written instructions and to memorize necessary information. 
7. Strong computer skills including a facility with Microsoft Word, Excel, Outlook; experience with Illustrator and Photoshop a plus
8. Able to multi-task and juggle multiple competing priorities and meet deadlines.
9. Comfortable juggling multiple competing priorities and meeting deadlines with frequent interruptions.
10. Able to work with minimal supervision.
11. Able to work long hours on short notice, including nights and weekends as needed.
12. A team player able to work well with others
13. Exceptional attention to detail
14. Excellent grooming habits
15. Punctual and reliable
16. CPR Certified a plus
17. Lift up to 10 lbs.

Salary : $19 - $25