What are the responsibilities and job description for the Patient Services Rep position at Hillcrest HealthCare System?
Overview
Join our team as a day shift, full-time, Patient Services Rep in Pryor, OK.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
Job Requirements:
Join our team as a day shift, full-time, Patient Services Rep in Pryor, OK.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care .
- Hillcrest Hospital Pryor is a 48-bed acute care hospital that provides a range of health care services to the community, including emergency services, urology, ENT, gastroenterology, cardiology, orthopedics, general surgery and wound care.
- Welcome patients and visitors by greeting them promptly and providing them courteous customer service.
- Answer phone courteously, schedule/cancel appointments, take accurate messages and direct calls to the appropriate staff members.
- Review face sheet with patient at time of visit and has patient sign sheet verifying information.
- Maintain patient accounts by obtaining, recording and updating personal, financial and insurance information into Epic.
- Receive payment for co-pays, co-insurance, and outstanding balances.
- Complete same day data entry (TES) including use of proper ICD-10 and CPT codes, balancing bank deposit against charges posted and correcting all coding and registration edits.
- Monitor and maintain waiting room and work area to ensure a clean and professional environment.
- Is knowledgeable of the location and contents of the SDS manual.
- Limit access to patient/employees information on a job related need to know basis.
- Demonstrate effective verbal and written communication.
Job Requirements:
- High School Diploma or GED
- Previous customer service experience preferred
- Previous medical office experience would be a plus
