What are the responsibilities and job description for the Senior Desktop Support Tech position at Hillcrest HealthCare System?
Overview
Join our team as a day shift, full-time, Senior Desktop Support Tech in Tulsa, OK.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
Job Requirements:
Join our team as a day shift, full-time, Senior Desktop Support Tech in Tulsa, OK.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care .
- Hillcrest HealthCare System (HHS) is comprised of three hospitals in Tulsa and five regional hospitals, including Hillcrest Medical Center, Hillcrest Hospital South, Tulsa Spine & Specialty Hospital, Hillcrest Hospital Claremore, Hillcrest Hospital Cushing, Hillcrest Hospital Henryetta, Hillcrest Hospital Pryor, Bailey Medical Center of Owasso. Hillcrest also provides comprehensive primary and specialty care services through Utica Park Clinic and Oklahoma Heart Institute.
- In-depth technical knowledge and expertise or various programs.
- Uses best practices and knowledge of business processes to improve I.T. services and user experience.
- Solves complex problems; troubleshooting skills, optimizes systems, and takes new perspectives in identifying solutions.
- Ability to Support Windows 7, Microsoft Exchange / Outlook Client, Microsoft Office Products, Laptop Backup and Encryption, Mobile Iron, Citrix, knowledge of SCCM, Able do Remote support, Basic Understanding: of Active Directory, WINS, DNS, LAN/WAN, TCP/IP, VPN and DHCP, IOS and Android devices and network printing.
Job Requirements:
- CompTIA Certifications and desired (Network , security , MCP, etc) or equivalent Certification
- Required-Associates’ degree in Information Systems / Computer Science or equivalent technical training.
- Years of experience instead of education (Management Discretion)
- Minimum two years experience working with Microsoft operating systems and applications (ex. Word, Excel, Access, PowerPoint)
- Successful work experience handling ticket assignment
- Experience installing and replacing computers, thin clients, and peripherals.
- Knowledge of PC hardware, network printers, Microsoft: Windows 7, Windows 10, Microsoft Office, and Servers.
- Exchange, Active Directory, Ethernet TCP/IP networks, WINS, DNS, and DHCP.
- Maintain required IT certification(s)
